Principal ServiceNow Developer

Citizens Bank•Johnston, RI

23d•$117,628 - $176,442•Hybrid

About The Position

Do you love building smart solutions in ServiceNow — and want to do it with a team that’s talented, collaborative, and genuinely fun to work with? We’re looking for a Senior ServiceNow Developer to help us expand and optimize our ServiceNow platform across multiple modules. We’re looking for a Senior ServiceNow Developer to join our group — a place where innovation, collaboration, and a bit of humor go hand in hand. Why You’ll Love Working With Us Fun, Supportive Team: We take our work seriously, but not ourselves. You’ll be part of a group that collaborates, shares ideas, and actually enjoys the day-to-day. Remote Flexibility: Work from anywhere while staying closely connected to the team. Challenging Projects: You’ll work across modules like CSM, HR, IOP, Portal, and more to deliver impactful solutions hat keep our organization running smoothly. Room to Grow: We value initiative and encourage you to shape how we use ServiceNow going forward. Your expertise will help shape our ServiceNow strategy and mentor others on the team

Requirements

5+ years of ServiceNow development experience with strong skills in CSM, HR, IOP, ITOM and Portal. (Customer apps a plus).
Deep knowledge of JavaScript, Flow Designer, Business Rules, and ServiceNow APIs.
Proven experience designing scalable solutions across multiple modules.
Solid understanding of ITSM; ITOM or SecOps a plus.
Ability to design scalable solutions that follow best practices.
Experience with integrations (REST/SOAP, etc.).
Strong communication skills and a team-first mindset.
Passion for problem-solving and delivering high-quality solutions.

Responsibilities

Design, configure, and development across CSM, HR, IOP, Portal, and other ServiceNow modules.
Build user-friendly, scalable workflows that solve real business problems.
Translate business needs into scalable, maintainable solutions.
Create and enhance Service Portal experiences for a modern, intuitive user interface.
Integrate ServiceNow with other enterprise systems (REST/SOAP APIs).
Share best practices, perform code reviews, and mentor teammates.
Collaborate with stakeholders to translate business needs into technical solutions.
Stay ahead of ServiceNow updates and new features, bringing fresh ideas to the table.