Senior ServiceNow Developer

Elastic

1d

About The Position

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We are looking for an experienced Senior ServiceNow Developer to join our ServiceNow Engineering Team. This role will be responsible for the development, administration and implementation of ServiceNow solutions that support business objectives and IT service management processes. The ideal candidate will possess deep technical expertise in ServiceNow, experience in Agile environments, strategic outlook to drive continuous improvement and innovation within our IT environment.

Requirements

• 5+ years in ServiceNow development, engineering, or administration roles with proven track record with Incident Management, Catalog & Request Management, CMDB & Hardware Asset Management and Service Portal.
• Experience with Agile methodologies and project management frameworks.
• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Proficient in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
• Solid understanding of ITIL processes and frameworks.
• Excellent problem-solving, analytical, and decision-making abilities.
• Good communication skills, capable of optimally conveying technical concepts to both technical and non-technical audiences.
• Ability to handle multiple projects simultaneously and prioritize tasks in a fast-paced environment.
• Strategic problem solver with a focus on innovation and continuous improvement.

Nice To Haves

• Experience with other ServiceNow applications like HRSD, SPM, NowAssist is a huge plus
• ServiceNow Certified System Administrator and additional certifications are helpful.
• Familiarity with AI, cloud platforms, APIs, and integration technologies.

Responsibilities

• Build, development, customization (only when needed!) and deployment of ServiceNow applications and modules, including ITSM,SPM, HRSD, Employee Center Pro and other enterprise solutions.
• Collaborate with team members across IT and business units to define and develop technical solutions, and ensure the platform meets organizational goals.
• Innovate and improve efficiency by finding opportunities for automation, optimization, and enhancement of existing ServiceNow processes and functionalities.
• Stay updated on the latest ServiceNow releases, features, and industry trends to recommend and implement innovative solutions.
• Develop and maintain documentation for system architecture, configurations, and workflows.

Benefits

• Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.
• Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level