Senior, Shipboard Administration Specialist

Holland America Group•Fort Lauderdale, FL

4h•Hybrid

About The Position

The Senior Specialist, Shipboard Administration supports the fleet-wide delivery of operational excellence across shipboard administrative functions. This role strengthens shipboard performance through data analysis, technology enablement, and continuous improvement initiatives that support compliance, consistency, service delivery and operational readiness. The Senior Specialist partners with shipboard and shoreside stakeholders to standardize administrative processes, support system and policy implementation, and ensure accurate documentation and regulatory adherence. By enabling effective governance and reliable administrative execution, the role contributes to efficient operations, risk mitigation, and an enhanced guest experience. The Senior Specialist upholds Princess’ Culture Essentials and The Princess Purpose service commitments while contributing directly to fleet success and overall operational efficiency.

Requirements

Experience in hotel operations, immigration and customs (shipboard or shoreside)
Experience with property management systems
Experience with data analysis, reporting and systems implementation
Strong operational understanding of hotel environments and guest experience drivers
Shipboard experience in administration (documentation/ clearance) operations
Experience with HESS, MSPM and audit compliance programs
Background in large-scale fleet or multi-site hotel operations
Experience contributing to continuous improvement or change management initiatives
Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Responsibilities

Research and recommend new technologies, and equipment to enhance hotel operations department efficiency and product delivery relating to clearance, documentation, shipboard turnaround operations.
Serve as the primary contact for hotel department technology development pertaining to shipboard administrative functions, coordinating with the shoreside Guest Port Operations, and shipboard leadership to launch enhancements.
Assist shoreside management to maintain and update shipboard administration SharePoint documents, HESS and MSPM updates, and inspection documentation.
Supports the shoreside leadership with various tasks pertaining to Guest Services operation, sanctuary Collection and more.
Prepare fleet communications, presentations, and meeting documentation to support shipboard teams in achieving operational standards.
Use dashboards and analytical tools to provide real-time visibility into operational performance, identifying trends, bottlenecks, and improvement areas.
Conduct regular performance reviews, producing detailed operational insights for leadership.
Ensure accurate shoreside operational data capture, communication, and alignment to continuous improvement initiatives.
Identify trends, variances, and cost-saving opportunities, offering strategic recommendations to optimize financial outcomes.
Collaborate with hotel operations leadership and shipboard teams to ensure cost-effective resource utilization
Model and reinforce Princess Culture Essentials and The Princess Purpose service principles across the shipboard Guest Services team.
Support change management and promote a culture of continuous improvement and innovation.
Encourage teammate driven ideas, assisting with development, approval and implementation processes.
Maintain knowledge of all Finance shipboard roles and rotations to ensure accurate guidance and support planning.
Support shipboard leadership in maintaining safe and compliant environments.
Ensure compliance with all HESS and US Public Health standards.
Assist in coordinating shipboard resources during outbreak situations requiring elected sanitation measures.
Review internal and external audit findings, supporting development of remediations plans and long term prevention strategies.