Senior Skip Trainer

OPENLANE

About The Position

The Senior Skip Trainer is a subject matter expert responsible for advancing the performance, consistency and capability of the Skip Department. This role provides strategic training leadership, mentorship and quality oversight while partnering closely with management to drive continuous improvement, operational excellence and scalable growth. The Senior Skip Trainer serves as a trusted advisor to leadership, a coach to the team and a key contributor to departmental strategy, tool optimization and talent development.

Requirements

8+ years experience within a skip trace training environment or learning and development department
Advanced knowledge of skip tracing methodologies, tools and industry best practices
Demonstrated experience in training, mentoring and developing high-performing teams
Strong analytical and auditing skills with the ability to translate findings into actionable coaching and process improvements
Excellent communication skills with the ability to influence at all levels, including peers and leadership
Proven track record of fostering individual success and driving measurable performance improvements

Responsibilities

Lead the design, delivery and continuous improvement of training programs for all Skip staff, ensuring alignment with departmental goals, client expectations, and industry best practices
Own and enhance the standard onboarding and training program for new Skip employees, partnering with management to ensure consistency, effectiveness and measurable outcomes
Develop, standardize and maintain ongoing training materials, documentation, tools and best-practice guides to support long-term skill development
Facilitate targeted training sessions for employees on Performance Improvement Plans (PIPs) in collaboration with management, ensuring clarity, accountability and measurable progress
Conduct weekly audits of accounts worked by both Light Skip Coordinators and Heavy Skip Tracers to ensure accuracy, compliance and adherence to departmental and client standards
Utilize the Skip Tracer Scorecard to evaluate performance, identify trends, and provide actionable feedback
Monitor and assess key operational queues, including Lien Loss, Dead-End, and Post Skip for accuracy, timeliness, and appropriate client updates
Proactively identify performance gaps, training needs and process inefficiencies, escalating trends and recommendations to leadership as appropriate
Serve as a thought partner to management by providing insights, recommendations and data-driven feedback to improve skip tracing strategies, workflows and service levels
Test, evaluate and provide expert feedback on new skip tracing tools, technologies, and strategies prior to broader implementation
Support compliance monitoring and service-level adherence, offering hands-on assistance and coaching when performance or quality standards are at risk
Act as a senior mentor and role model within the department, fostering a culture of accountability, continuous learning and professional growth
Demonstrate and provide ability to develop and retain talent by successfully onboarding, coaching and advancing new and existing team members
Build strong relationships across the team, offering guidance and support while reinforcing best practices and performance expectations
Monitor skip budgeting on a monthly basis ensuring skip tracers are adhering to their respective monthly spend goals

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement