Senior Software Development Engineer, Customer 360

About the position

Shape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We're looking for a technical leader to lead our next breakthrough in AI-driven personalization. In an era where AI is transforming customer expectations, we're building something unprecedented: a unified personalization engine that will power experiences across all of Amazon's businesses. This isn't just another recommendation system - it's a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic.

Responsibilities

• Architect and build innovative AI-driven systems that will serve millions of customers daily
• Pioneer new approaches to cross-domain personalization
• Lead technical innovation that will set industry standards for years to come
• Work with diverse Amazon teams to reshape how we understand and serve our customers
• Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms
• Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval
• Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units
• Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis
• Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence
• Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform
• Work on innovative solutions for standardizing product and offering identifiers across different Amazon services
• Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation

Requirements

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Nice-to-haves

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• tuition_reimbursement
• employee_stock_purchase_plan
• professional_development