Senior Software Engineer - Forward Deployed

About the position

As a Senior Software Engineer - Forward Deployed Engineer (FDE) you'll work directly with clients and our internal delivery teams to build and deploy AI-powered solutions that transform how work gets done. You’ll own projects end-to-end: scoping ambiguous problems, prototyping AI workflows, and deploying scalable systems on top of our products — all while interfacing with technical and non-technical stakeholders. This is a hybrid role: equal parts AI engineer, software builder, and technical consultant. It's perfect for someone who wants to be hands-on with models and close to the impact they generate.

Responsibilities

• Collaborate with delivery leaders to scope technical solutions to operational problems
• Identify workflow optimizations through deep engagement with customer problems and work to build into a stable and scalable solution
• Design and implement AI-powered workflows using LLMs, embedding models, retrieval systems, and automation tools
• Translate messy real-world constraints (e.g., inconsistent data, latency requirements) into elegant engineering solutions
• Iterate quickly based on real-time feedback from operators and clients
• Build reusable tooling and infrastructure that accelerates future deployments

Requirements

• 5+ years of professional experience in software engineering or ML engineering
• Strong Python skills and familiarity with libraries like PyTorch, Hugging Face, LangChain, or OpenAI APIs
• Solid understanding of data pipelines, APIs, and production deployment (e.g., Docker, FastAPI, GCP/AWS)
• Experience building usable systems from messy data and ambiguous requirements
• Strong communication skills — you can explain technical decisions to delivery teams and client stakeholders
• Entrepreneurial mindset and comfort working in fast-moving, unstructured environments
• Be willing to be on-call for our customers when situations arise
• Ability to travel roughly 25-50% of the time, sometimes short-notice trips—primarily across North America with occasional international roll-outs—to work directly on-site with clients
• Strong engineering background demonstrated by a Bachelor’s degree in Data Science, Computer Science and related fields OR equivalent professional experience

Benefits

• Competitive salary structure reflecting market conditions and internal equity
• Bonuses and equity included in offers above entry level
• Unique compensation offers based on location, experience, skills, and market conditions