Senior Software Engineer - Full Stack

Crisis Text Line, Inc.•Austin, TX

1d•Remote

About The Position

At Crisis Text Line, engineering, product, and design work as one team to create a trusted, innovative, and deeply human-centered Crisis Care Platform. Our technology supports millions of people in moments of need and empowers global partners to deliver life-saving support at scale. We’re seeking a senior full-stack engineer who is passionate about shipping production-ready software, owning high-impact features end-to-end, and tackling complex technical challenges that have real-world impact. Role: As a Senior Full-Stack Software Engineer, you will design, build, deploy, and operate core platform features used by people in their most vulnerable moments. You’ll help evolve our API-first, services-driven architecture while raising the bar on security, reliability, and developer experience. This is a highly hands-on role for engineers who want deep ownership, technical influence, and mission-driven impact. You’ll work across a modern, cloud-based environment, including: Backend: Services, APIs (GraphQL), relational databases Frontend: Full-stack ownership of user-facing and internal tools Cloud: AWS Infrastructure: Terraform (nice to have) Observability: Datadog, Grafana CI/CD: Automated pipelines and DevOps-first culture

Requirements

6+ years of experience programming in a high-level language
4+ years of experience in full-stack development
Experience working with telemetry tools such as Datadog or Grafana
Experience working with Terraform is a plus
Experience working within cloud environments (AWS).
Hands‑on experience with PHP (Symfony framework), Node.js, React/Redux, and Golang
Strong experience working with relational databases such as MySQL and PostgreSQL, as well as caching technologies like Redis
Experience building and maintaining REST‑based APIs and GraphQL APIs
Strong problem-solving skills, ability to communicate analysis and reasoning clearly
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Nice To Haves

Experience acting as a security champion, including threat modeling, vulnerability remediation, or leading secure coding practices.
Hands-on experience building or supporting authentication and identity systems (OAuth, SSO, JWT, RBAC, identity providers).
Experience designing or evolving service-oriented or API-first architectures.
Experience in improving or owning CI/CD infrastructure, deployment automation, and release processes.
Familiarity with infrastructure-as-code, especially Terraform.
Experience designing for high availability, performance, and observability at scale.
Demonstrated ability to mentor other engineers, elevate code quality, and contribute to architectural discussions.
Background working in mission-driven, regulated, or high-trust environments (e.g., healthcare, nonprofit, financial services).
Strong product mindset with the ability to translate user and business needs into clean, scalable technical solutions.

Responsibilities

Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production.
Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions.
Champion security: Contribute to authentication, authorization, and platform security practices.
Build for scale: Improve service architecture, APIs, and system reliability as we grow globally.
Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions.
Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows.
Support production: Participate in on-call rotation to ensure platform reliability.

Benefits

Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly wellness and mental health stipends
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service

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