About the position
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Responsibilities
- Design and implement a robust OpenTelemetry-based observability platform
- Architect and build scalable distributed tracing solutions that provide end-to-end visibility across Box's microservices architecture
- Work with modern cloud-native technologies including container orchestration (Kubernetes, Docker), service mesh solutions (Istio, Linkerd), and cloud platforms (AWS, GCP)
- Play a significant role in shaping the platform vision and defining feature roadmaps
- Mentor engineers across teams on observability practices and help cultivate a data-driven troubleshooting culture
- Participate in design reviews and architectural discussions to ensure observability is considered early in the development lifecycle
- Enhance engineering processes, principles, and culture within the team and across Box, by championing a culture of learning, continuous improvement, and blameless retrospection
- Participate in our on-call rotation, and be available during on-call shifts to respond to and triage any issues that arise.
Requirements
- Experience implementing distributed tracing systems using OpenTelemetry, Jaeger, or similar frameworks
- Built and maintained large-scale and high-throughput realtime observability data pipelines
- Worked with modern observability tools and platforms such as Grafana, Splunk, Chronosphere, Datadog, Prometheus, or similar solutions
- Experience implementing observability solutions in cloud-native environments using Kubernetes
- Experience mentoring teams on observability practices and driving adoption of new tools and processes
- Act like an owner and strive to do work you're proud of, both technically and in your team interactions
- Experience with at least one of the core programming languages like Java, Rust, Golang, or Python
- 5+ years of experience in building scalable distributed systems
- BS/MS/ Ph.D. in a scientific field or equivalent experience
Benefits
- Equity and benefits
- Healthcare benefits
- Additional Box Benefits + Perks
