Senior Software Engineer (Pega), Enterprise Systems

About the position

At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish! The Customer Systems team provides outstanding opportunities to build amazing applications that help Apple provide the best customer support for our amazing products. We build products that are highly secure, robust and scalable for the future. Our products support millions of customers and help them get the best out of their Apple devices and services. If you are passionate about building amazing software and solving critical problems, then we want to hear from you.

Responsibilities

• Partner with teams across Apple to understand and develop new features
• Work within and outside team to design and build highly scalable, secure and robust applications
• Partner with SRE, QA and Infrastructure team to drive successful product release and resolve production issues
• Communicate clearly with all stakeholders to enable transparent work culture

Requirements

• Experience configuring and designing Pega applications in Customer Service framework
• Experience with complex case workflows
• Experience in building new rules and rule sets for business logic
• Experience in creating new UI sections/harnesses and customizing Pega UI using themes
• Experience in using data pages, data transforms, creating and exposing REST services for high data volume
• Hands-on experience in Java
• Bachelor's Degree in an engineering-related field or equivalent related experience

Nice-to-haves

• LSA with 8+ years configuring and designing Pega applications in Customer Service framework
• Should be aware of best practices in general application design as well as Pega application design
• Should have good understanding of HTML, CSS and JS
• Should have hands-on experience in Java