Senior Software Engineer (Production support)

UnitedHealth Group•Eden Prairie, MN

8h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and motivated Senior Software Engineer to support and enhance production systems for Prior Authorization platforms. This role requires strong expertise in React, Spring Boot, and Azure, with a focus on stability, performance, and modernization of critical applications. The ideal candidate will lead support efforts, coordinate with QA and stakeholders, and contribute to system reliability and automation. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor’s or Master’s degree in computer science, engineering, or related field
8+ years of experience in software engineering, with at least 4+ years in production support
4+ years of hands-on experience in React, Spring Boot, and Azure; experience in Java/Python
2+ years of hands-on experience with Microsoft Azure (e.g., App Services, Functions, Monitor, DevOps)
Experience in application debugging, troubleshooting, and analyzing logs & alerts using tools like Splunk, App Insights, and Dynatrace
Understanding of Oracle database and ability to write SQL queries
Familiarity with Kubernetes, cloud deployments, and CI/CD pipelines
Familiarity with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)
Excellent problem-solving, communication, and stakeholder management skills
Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)

Nice To Haves

Experience in Pega
Understanding US healthcare, specifically Prior Auth/claims domain
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Production support for Priority 1 Critical business applications like PAS & PANDA ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
Implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
Support CI/CD and DevOps initiatives and contribute to automation and modernization efforts
Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
Foster a culture of operational excellence and continuous improvement