Senior Solution Consultant - Cloud Platform
About The Position
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote opportunities for service and product expansion within a client’s organization Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams Lead complex customer engagements using a System of Work approach, drawing upon your expertise in two or more Atlassian solution areas Drive global internal initiatives that positively influence our Advisory Services business and partner organizations across Atlassian Delegate effectively to the Solution Consultants on your team, while maintaining ownership of client outcomes Develop comprehensive and innovative technical solution content, and provide tailored enablement that enhances our team’s ability to drive customer success and meaningful outcomes Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement, advocacy, and innovation for our largest enterprise customers Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Requirements
- 6-8 years of experience within SaaS companies
- Demonstrated expertise in our Cloud Platform, including:
- Experience administering Atlassian Cloud ecosystems, including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc
- Background in SaaS based-architectures, integration methods, and associated security considerations
- Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models
- 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
- You're fluent in English
Nice To Haves
- a second language such as Spanish, French, or Portuguese for business communication.
Responsibilities
- Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
- Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
- Identify and promote opportunities for service and product expansion within a client’s organization
- Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
- Lead complex customer engagements using a System of Work approach, drawing upon your expertise in two or more Atlassian solution areas
- Drive global internal initiatives that positively influence our Advisory Services business and partner organizations across Atlassian
- Delegate effectively to the Solution Consultants on your team, while maintaining ownership of client outcomes
- Develop comprehensive and innovative technical solution content, and provide tailored enablement that enhances our team’s ability to drive customer success and meaningful outcomes
- Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement, advocacy, and innovation for our largest enterprise customers
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Benefits
- Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
