Senior Specialist - Ancillary Product Optimization

United Airlines•Chicago, IL

1d•$81,795 - $106,602•Hybrid

About The Position

Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline. As a Senior Specialist, you will be charged with day-to-day execution of our pricing optimization program, improving revenue performance and customer satisfaction for United’s ancillary portfolio. Leveraging a blend of expertise in statistical modeling, machine learning, and project management, you will guide development of new technologies to elevate our business. You will have the opportunity to directly influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact United's bottom line.

Requirements

Bachelor’s degree in Engineering, Data Science, Operations Research, Statistics, Economics, or other quantitative discipline
2+ years of related experience
Strong passion to solve business problems with data
Analytical mindset, quantitative orientation required with strong knowledge of database querying languages (SQL, Python, etc.)
Experience with Python for data preparation and model training, validation, and deployment
Experienced in analyzing complex, high volume data from various sources to identify patterns and relationships
Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Familiarity with airlines and ancillary products
Experience with Optimization frameworks and tools (ex. CPLEX)
Experience with Revenue Management practices and demand forecasting for perishable services
Experience with statistical modeling, statistical inference
Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles

Responsibilities

Cross-functional coordination of Ancillary’s next-generation pricing initiatives
Drive incremental revenue through cross-functional development of pricing strategy and technology
Serve as an expert to external teams on pricing strategy and its intersection with crossfunctional initiatives
Properly validate models, conclusions, and methodologies throughout the process
Identify opportunities to improve existing models and workflows, and the new data or technologies needed to do so
Support the Product Lead – Ancillary Product Optimization in administration of overall Ancillary Pricing initiatives
Coordinate efforts with Ancillary’s internal pricing, analytics, and development teams to deliver actionable business intelligence and tool enhancements that deliver impact to United’s ancillary revenue.
Own one or more workstreams related to development of pricing technologies (ex. data engineering, analyst UI development, etc.)
Develop executive-grade materials for stakeholders of all levels
Capably explain technical concepts to less-technical collaborators
Function as internal expert on modeling applied to Ancillary Pricing, learning about and educating others on new methodologies as required
Participate in the data science lifecycle, from identifying an innovation opportunity to delivering actionable insights
Interface with partner teams’ machine learning use cases to assess Ancillary impact, advocating for optimized business outcomes