Senior Specialist, Customer Success
About The Position
The APEX Engagement Lead – Senior Specialist plays a key role in connecting business and IT stakeholders with the capabilities of APEX (AI, Process Mining, Software Engineering, and User Experience Design). This role focuses on turning strong relationships into concrete opportunities, driving awareness and understanding of APEX technologies and helping divisions navigate the APEX demand intake process. This is a highly visible, hands-on role with significant room for creativity and experimentation. The Engagement Lead will build and grow relationships with senior stakeholders (up to VP level), and help shape a high-quality pipeline of opportunities into APEX. It is an excellent developmental role for someone who wants to deepen their experience with AI and advanced digital technologies, gain exposure to senior leaders, and work with a high degree of independence. The role reports to the Associate Director, APEX Engagement. The Engagement team is part of AI Compass – a suborganization of APEX consisting of Engagement, Portfolio, AI Innovation Studios & Product.
Requirements
- Bachelor’s degree in any relevant field (e.g., business, technology, engineering, social sciences, design, or related areas).
- Typically, 5+ years of experience in roles such as consulting, digital transformation, product, engagement, or similar stakeholder-facing positions.
- Demonstrated experience working with digital technologies; exposure to AI or advanced automation is preferred.
- Proven experience speaking with and presenting to senior stakeholders and facilitating group sessions or workshops.
- Strong stakeholder management skills; comfortable working with senior leaders (up to VP level).
- Excellent communication and storytelling abilities, including the ability to explain complex concepts in simple, engaging ways.
- Confident facilitator in group settings; able to design and run workshops and sessions that encourage participation and new ideas.
- Ability to influence without formal authority, building alignment and momentum across teams and functions.
- High learning agility and curiosity about emerging technologies, especially AI and related digital capabilities.
- Structured and organized in managing multiple relationships, opportunities, and activities in parallel.
- Proactive, energetic, and self-starting; able to create your own momentum and identify where to focus without waiting for direction.
Nice To Haves
- Advanced degrees (e.g., MBA or other relevant graduate degrees) are a plus but not required.
- Experience in consulting, internal consulting, or roles with a strong engagement and stakeholder-facing component.
- Familiarity with AI, Process Mining, Software-Engineering, or User Experience Design, or demonstrated interest and ability to upskill quickly in these areas.
- Experience presenting to and engaging with cross-functional, global audiences.
Responsibilities
- Turning Long-Term Relationships into Impact
- Demand Intake & Guiding Stakeholders Through the APEX Process
- Presentations & Workshops to Market APEX and Its Technologies
- Education & Communities
Benefits
- The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
- We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
