Senior SRE Deployment Engineer

RingCentral•Denver, CO

About The Position

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: Senior SRE Deployment Engineer for RingEX. In this role, you will advance your career by: Joining a high-performance engineering culture within a leading global IT organization. Managing a worldwide distributed system designed for "Five Nines" availability. Integrating and scaling Private and Public Cloud environments through advanced CI/CD and GitOps practices. RingCentral’s Engineering team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Requirements

Systems & Networking: Deep proficiency in Linux environments, including TCP/IP networking, routing protocols, and DNS management.
Cloud & Orchestration: Proven expertise in Kubernetes (K8s) and AWS cloud services.
Infrastructure as Code (IaC): Hands-on experience with Terraform and Ansible for automated provisioning and configuration.
Troubleshooting: Expert-level investigative skills within UNIX-based operating systems.
Automation: Ability to develop internal tools and automate workflows using Python, Golang, or Shell scripting.
Communication: Strong collaborative skills with English proficiency at an Intermediate (B1/B2) level or higher.

Nice To Haves

Observability: Familiarity with monitoring and logging ecosystems (e.g., Zabbix, ELK Stack, Grafana).
App-Level Debugging: Experience troubleshooting Java-based applications in a production setting.
Middleware & Data: Exposure to high-throughput systems like Apache Kafka, Nginx, and various SQL/NoSQL databases.

Responsibilities

System Reliability: Maintain and enhance the reliability, availability, and performance of Linux-based services within a high-load environment.
Hybrid Infrastructure Management: Orchestrate and support a complex hybrid ecosystem spanning on-premise data centers, AWS, and GCP.
Incident Response & Operations: Participate in follow-the-sun shifts to resolve complex production incidents, ensuring the strict 99.999% SLA is upheld.
Cross-Functional Collaboration: Partner closely with Engineering and Architecture teams to bake reliability into the SDLC and production lifecycle.
Efficiency & Scaling: Drive capacity planning initiatives and lead cloud infrastructure cost-optimization projects to balance performance with fiscal efficiency.