Senior Staff Inbound Product Manager

About the position

We are the Shared Performance Quality Engineering QE at ServiceNow focuses on ensuring that the ServiceNow's platform and its products meet quality standards. This includes ensuring reliability, usability, and performance throughout the development and production life cycles. They also play a crucial role in review data, identifying trends, and providing expertise to improve quality and address issues.

Responsibilities

• Partner with product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume ownership and be the accountable owner who is the owner of the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market trends into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear knowledge of the needs of different audiences
• Deliver on promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team mentor, and coach employees at lower levels

Benefits

• Base pay of $168,900 - $295,600
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs