Senior/Staff Product Manager, MSP

Horizon3 AI • San Francisco, CA

6d • $185,000 - $260,000 • Remote

About The Position

We are seeking a Senior/Staff Product Manager to lead the strategy, development, and evolution of our cybersecurity offerings purpose-built for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). This is a highly strategic role responsible for defining and delivering the capabilities that enable our partners to protect, monitor, and serve their customers at scale.
You will own the vision and roadmap for MSP/MSSP-focused features, including multi-tenancy, delegated administration, security operations workflows, reporting, billing enablement, compliance support, and automation. You will deeply understand the operational realities of security service providers and translate those needs into scalable, differentiated product capabilities.
This role requires strong systems thinking, cybersecurity domain knowledge, and the ability to balance technical depth with commercial awareness. You will work cross-functionally with Engineering, Sales, Customer Success, Marketing, and key partners to ensure our platform drives measurable business outcomes for service providers.
As a senior leader within Product, you will operate with high autonomy, influence executive direction, and serve as the voice of our MSP/MSSP customers across the organization. You will define clear success metrics and ensure delivery against revenue, adoption, retention, and operational efficiency goals.

Requirements

• 7+ years of Product Management experience, with at least 3+ years building products for MSPs, MSSPs, or B2B cybersecurity platforms
• Deep understanding of cybersecurity domains such as endpoint security, threat detection & response, vulnerability management, identity security, or SIEM/SOC operations
• Strong knowledge of MSP/MSSP operating models, including multi-tenant environments, service delivery workflows, and recurring revenue models
• Experience building scalable SaaS solutions with multi-tenant architecture and role-based access control
• Proven ability to define packaging and monetization strategies for channel or service-provider-led distribution
• Demonstrated success influencing cross-functional stakeholders at senior and executive levels
• Data-driven decision-making skills with experience using product analytics and operational metrics to guide prioritization
• Excellent communication skills with the ability to translate complex security and technical concepts into business value
• Experience working in Agile/Scrum environments and leading cross-team initiatives
• Comfort operating at both strategic (vision, positioning, revenue impact) and tactical (feature definition, requirements, trade-offs) levels

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• An advanced degree in engineering or business is preferred.

Responsibilities

• MSP/MSSP Product Strategy: Define and execute the product strategy for MSP and MSSP customer segments. Identify market opportunities, competitive differentiation, and partner monetization models that drive growth and long-term platform adoption.
• Multi-Tenant & Delegated Architecture: Own the evolution of multi-tenant management capabilities, including role-based access controls, hierarchical management, delegated administration, and operational controls required by service providers managing hundreds or thousands of end customers.
• Security Operations Enablement: Drive product capabilities that support SOC workflows, alert triage, case management, automation, reporting, and integration into existing MSP/MSSP tooling ecosystems (PSA, RMM, SIEM, ticketing systems).
• Compliance & Reporting: Define features that enable partners to meet regulatory and industry compliance requirements across their customer base. Deliver scalable reporting, audit trails, and policy enforcement capabilities aligned with frameworks commonly required by MSP/MSSP clients.
• Commercial & Packaging Strategy: Partner with Sales and Finance to shape packaging, pricing models, and service enablement strategies that support MSP resale, bundled offerings, and recurring revenue growth.
• Roadmap Ownership & Prioritization: Develop and maintain a transparent, outcome-driven roadmap that balances partner requests, technical investments, market differentiation, and revenue impact. Make data-driven prioritization decisions tied to measurable business results.
• Voice of the Partner: Engage directly with key MSP/MSSP customers, participate in QBRs and advisory boards, and incorporate structured feedback into product planning. Act as the primary liaison between go-to-market teams and engineering for service-provider needs.
• Cross-Functional Leadership: Collaborate closely with Engineering, Security, Support, Marketing, and Customer Success to ensure successful feature launches, enablement, documentation, and adoption at scale.
• Performance & Metrics: Define and monitor KPIs including partner activation, feature adoption, operational efficiency gains, revenue contribution, churn reduction, and NPS within the MSP/MSSP segment.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best.
• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level