Senior Staff Representative – Facilitation

United Airlines•Chicago, IL

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities Oversee the comprehensive compliance reporting and investigation programs for border control agency requirements globally. Drive enterprise level visibility to United’s compliance posture with international border requirements and generate insights and recommendations to minimize penalties and disruption to the operation, employees, and customers. Manage enforcement actions from U.S. and foreign governments related to the above portfolio. Maintain United’s system configurations for passenger admissibility determination and support the development of training and functionality to improve performance. Understand multiple perspective and goals to build consensus across several stakeholders when necessary to assess impact of border control mandates and operational challenges Develop strategies for solutions to achieve compliance with government agency goals and mandates Assist with creating and updating document processing procedures and training as needed; serve as an advisor to management; perform and coordinate a variety of administrative and management services essential to the operation Collaborate on, implement, and evaluate project programming that addresses and supports Facilitation programs and initiatives across self service and airport tools and systems Represent United Airlines and Facilitation at industry forums Performance and compliance monitoring through error research, root cause analysis, and fine/penalty mitigation, ensuring service delivery to company standards Create and manage intake mechanisms, databases, and reporting to capture immigration and customs related fines and penalties and respond to proposed fines for mitigation and appeal

Requirements

High school diploma or equivalent
2+ years of related experience
Knowledge of above the wing airline operations and systems/tools
Basic understanding of international passenger admissibility and documentation concepts
Diplomacy in dealing with regulators / strategy development / communication with senior level leadership
Strong organization skills - able to track complex problems with attention to details and manage cross functional projects
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or related experience
Knowledge of border control regulations (e.g. USC 8 and 19) and processes, entry requirements and travel documents, risk assessment, IATA API and PNRGOV standards, and ICAO Annex 9
Strong communication skills both written and verbal with a strategic and critical thinking mindset
Knowledge of Shares and United operational data tools to support failure research

Responsibilities

Oversee the comprehensive compliance reporting and investigation programs for border control agency requirements globally.
Drive enterprise level visibility to United’s compliance posture with international border requirements and generate insights and recommendations to minimize penalties and disruption to the operation, employees, and customers.
Manage enforcement actions from U.S. and foreign governments related to the above portfolio.
Maintain United’s system configurations for passenger admissibility determination and support the development of training and functionality to improve performance.
Understand multiple perspective and goals to build consensus across several stakeholders when necessary to assess impact of border control mandates and operational challenges
Develop strategies for solutions to achieve compliance with government agency goals and mandates
Assist with creating and updating document processing procedures and training as needed; serve as an advisor to management; perform and coordinate a variety of administrative and management services essential to the operation
Collaborate on, implement, and evaluate project programming that addresses and supports Facilitation programs and initiatives across self service and airport tools and systems
Represent United Airlines and Facilitation at industry forums
Performance and compliance monitoring through error research, root cause analysis, and fine/penalty mitigation, ensuring service delivery to company standards
Create and manage intake mechanisms, databases, and reporting to capture immigration and customs related fines and penalties and respond to proposed fines for mitigation and appeal