Senior Strategy & Analytics Advisor, C&CE - Evernorth - Remote

Cigna Healthcare

3d • Remote

About The Position

The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Management, Individual and Family Plans, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business. The Business Analytics Advisor will be responsible for supporting critical analytical work that impacts C&CE strategic priorities. This role is part of a Business Analyst team that provides direct support to the C&CE organization, including driving strategic improvements in customer experience, redesigning the destination servicing experience, and supporting improvements in the associate experience through better capabilities and tools. They will work closely with C&CE leadership and their teams to deeply understand the business problems at hand, develop analytical models/insights and build compelling business case presentations that positively influence go forward strategy. Advisors are expected to become subject-matter experts in their focus areas and will be looked to as thought leaders by C&CE partners and stakeholders. Advisors can expect to work on impactful projects across domains or functions, own their analysis, and present to senior (Managing Director+) audiences. This role will be highly visible, and the individual will be a critical thought partner to leaders across C&CE. This is a fully remote opportunity.

Requirements

• Bachelor’s degree (math, economics, statistics, engineering, business or related field preferred)
• Five years of relevant analytics or management consulting experience
• Strong communication (oral and written), presentation, and facilitation skills
• Ability to structure project / program plans and independently drive workstream forward
• Ability to partner across organizations and roles to influence and deliver work
• Two years of building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• MBA or other relevant advanced degree (e.g. MS in Analytics)
• Eight or more years of relevant analytics or management consulting experience
• Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
• Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis, or financial / credit modeling
• Two or more years of healthcare experience
• Two or more years of experience in Operations and/or Customer Experience roles

Responsibilities

• Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues
• Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action
• Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives.
• Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess truly transformational opportunities for change over the next 3-5 years.
• Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action.
• Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis. Coding experience in a relevant language (e.g. SQL or Python) is a core requirement.
• Influence senior leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps. Grow as a persuasive storyteller and thought leader.
• Partner extensively across Cigna. Work closely with Operations, Tech, Finance, and business teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level