Senior Support Engineer - TRACE
About The Position
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here! Where is the work: From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.
Requirements
- Bachelor’s Degree in Engineering, Physics, or related degree is required with at least 5 years experience in new product development, contract engineering, building simulation development
- Strong computer skills using MS Office Suite and other Windows programs required.
- Excellent communication skills, both written and oral, are required.
- Expert knowledge of HVAC products and systems
- Understanding of applied mathematics and numerical modeling techniques
- Ability to profile memory use and performance of executable software
- Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings
- Understanding of the software development process.
Nice To Haves
- Masters degree preferred
- Familiarity with BIM tools (ie. Revit)
- Knowledge of commercial building construction industry is a plus.
- Experience with Agile practices is desired
- Knowledge of writing Excel Macros and Shell Scripts is desired.
Responsibilities
- Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
- Acting as a subject matter expert for assigned systems and special assignments
- Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
- Train internal and external customers on new or yet to be released features.
- Executing regression tests, functional tests and data tests.
- Limited overnight travel is required.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
