Senior Sustainment Engineer, R&D

West Pharmaceutical Services • Scottsdale, AZ

9d • Onsite

About The Position

In this role, you will be responsible for Sustainment Engineering tasks for the company’s electromechanical wearable drug delivery devices, as part of the global HW & SW R&D group. As a highly motivated and detail-oriented Sustainment Engineer you will work autonomously to support ongoing engineering activities through active programs and general product sustainment, with remote guidance and support, as needed. This role is critical in ensuring product reliability, regulatory compliance, and continuous improvement through structured problem-solving and cross-functional collaboration.

Requirements

• Bachelor's Degree in Electrical Engineering or equivalent experience is required
• 5+ years of experience in product sustainment or R&D support.
• Experience and knowledge of root cause analysis methodologies (e.g., FMEA, FTA,  Fishbone).
• Familiarity with PCBA design and manufacturing processes.
• Proficient with electronic CAD tools (Altium and/or OrCad) and Microsoft Office products.
• Ability to read electronic schematic and work with Oscilloscope and other electronic lab equipment.

Nice To Haves

• Advanced degree preferred.
• 10+ years of experience in product sustainment or R&D support.
• Multidisciplinary knowledge of electronics and software.
• Working knowledge of regulatory standards (e.g., ISO 13485, FDA, IEC).
• Experience with QMS tools and change control systems.
• Knowledge of C/C++ languages and programing using Embedded C for various SoCs / Microcontrollers in the market is preferred.
• Experience in a highly regulated industry (e.g., medical devices, aerospace, automotive).
• Experience with Change control and impact assessments.
• Experience with microcontroller architecture, digital circuit design and various communication protocols such as I2C, UART, BLE, USB etc.
• Demonstrated ability to work cross-functionally and influence without authority.
• Experience with supporting medical electromechanical device throughout product lifecycle.
• Knowledge and experience with motor control.
• Knowledge of FDA Design Controls, Statistics, and Manufacturing is a plus.
• Experience with ARM architecture (32-bit).
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Cooperative, “Team Player”, responsible, thorough, and committed to time lines, “go-getter”.

Responsibilities

• Lead device investigations for new and existing devices, solve complex problems.
• Implement corrective actions related to: Non-Conformance Reports (NCRs), Supplier Corrective Action Requests (SCARs), Customer complaints.
• Manage and document PCBA component or material changes, ensuring traceability and compliance.
• Support change impact assessments across engineering, manufacturing, and quality domains.
• Facilitate change controls for Software and Hardware changes, create and support project documentation.
• Support customer interactions to demonstrate system performance.
• Support risk assessments, FMEA/dFMEA and design reviews.
• Support project scoping activities, including time, cost, and resource estimation for new customer programs or development initiatives.
• Other duties as assigned.

Benefits

• Generous Paid Time Off (PTO):
• Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
• Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees