Senior System Administrator - FFPP -8802

Innovative Systems & Solutions•Annapolis Junction, MD

About The Position

Provides support for implementation, troubleshooting and maintenance of InformationTechnology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day -to -day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and managesUNIX and Windows operating systems and installs/loads operating system software,troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. A Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for abachelor’s degree. Provide support for implementation, troubleshooting and maintenance of IT systems Manage the daily activities of configuration and operation of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Provide assistance to users in accessing and using IT systems Provide support to IT systems including day -to -day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide support for the dispatch system and hardware problems and remains involved in the resolution process Provide in -depth experience in trouble -shooting IT systems Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Requirements

Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
A Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for abachelor’s degree.
This position requires in -scope poly, within 7 years.
Basic knowledge of RKE2 and Kubernetes.
Familiarity with Docker and container orchestration.
Proficiency in Bash scripting and Unix/Linux operating systems.
Understanding of CI/CD concepts and tools.
Strong problem -solving skills and attention to detail.
Excellent communication and teamwork abilities.
Ability to learn quickly and adapt to new technologies.
Must be a U.S. Citizen and possess an active High -Level Security Clearance to be considered for this position
Bachelors Degree in Computer Science or Other Related Discipline or High School Diploma with an additional 4+ years of experience

Nice To Haves

Experience with additional automation tools such as Ansible, Terraform, or Jenkins.
Knowledge of networking concepts and cloud platforms (AWS).
Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack)

Responsibilities

Assist in the design, implementation, and maintenance of CI/CD pipelines.
Deploy, manage, and troubleshoot applications on RKE2 and Kubernetes clusters.
Write and maintain Bash scripts for automation and management tasks.
Manage Docker container deployments and orchestration.
Monitor and optimize system performance, ensuring reliability and scalability.
Collaborate with developers to ensure smooth and efficient software releases.
Participate in on -call rotations and provide support for production environments.
Document processes, workflows, and configurations.