Information Technology - Senior Systems Analyst

Sacred Heart University • Fairfield, CT

1d

About The Position

Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 for support and training to ensure timely resolution of tickets.

Requirements

• Bachelor’s Degree in a computer-related or business-related discipline required.
• Minimum 5 years of experience in system administration, level 2 application support, and troubleshooting.
• Experience with SQL is required.
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills as well as strong interpersonal skills.
• Excellent organizational skills and attention to detail.
• Possess a strong work ethic and team player mentality.
• Ability to take initiative and be self-motivated as well as collaborate successfully with a team.

Nice To Haves

• Experience with and understanding of the academic environment and familiarity with academic-related applications preferred.
• Experience with CRM/SLATE preferred.

Responsibilities

• Troubleshoot software related issues as level 2 for applications.
• Monitor, maintain, and coordinate minor upgrades for technology systems in assigned area of responsibility, which includes problem solving, and implementing system modifications.
• Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
• Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
• Brainstorm new ways to add more functionality to systems.
• Coordinate creation, updates, and retirement of interfaces for supported applications.
• Demonstrate thorough and friendly customer service to the university community.
• Communicate clearly and professionally, both verbally and in writing, to different audiences.
• May perform all or some of the responsibilities above and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level