Senior Systems Analyst

CGI•Westlake, TX

4d•Hybrid

About The Position

We CGI is seeking to hire an experienced Senior Systems Analyst to join our Technology organization. This role is ideal for a strategic, digitally savvy problem solver who thrives in fast paced environments and enjoys working at the intersection of business needs, technology modernization, and customer experience. In this role, you will support multiple pods focused on platform health, scalability, and modernization. Your work will directly contribute to product launches, advisor led tools, and integration initiatives that strengthen our insurance technology ecosystem. This is a hands-on, high impact role where you will collaborate with architects, engineers, product owners, and business partners to deliver solutions that drive measurable outcomes. This position is based in Westlake, TX in a Hybrid working model.

Requirements

10+ years of professional experience as a Systems Analyst supporting software applications or platforms
Strong background in requirements analysis, system design, and documentation for complex systems
Hands on experience with SQL, APIs, REST/SOAP services, and data integration
Proven experience working in Agile environments
Proficiency with Scrum tools (Jira preferred)
Strong analytical, problem solving, and critical thinking skills
Ability to produce clear, concise, and accurate technical documentation
Experience supporting production systems, including incident analysis and monitoring

Nice To Haves

Familiarity with enterprise architecture concepts
Experience with platform modernization or cloud native transformation initiatives
Knowledge of BDD frameworks (Gherkin/Cucumber)
Ability to interpret code (any language) to understand business logic
Experience working in insurance or financial services domain

Responsibilities

Analyze, design, and document end to end system interactions across multiple applications and services
Develop detailed solution requirements, user stories, functional specifications, and data mapping for moderate to complex systems
Evaluate existing systems and recommend improvements to enhance performance, scalability, and maintainability
Support modernization initiatives, including migration to new platforms, services, and integration patterns
Work with REST, SOAP, JSON, and API based integrations to support new and existing capabilities
Use SQL to analyze data, validate logic, and support troubleshooting
Interpret code and technical architecture to understand system behavior and business logic
Produce business flow diagrams, sequence diagrams, and system interaction documentation
Partner with product owners, architects, business analysts, and engineering teams to define and refine requirements
Participate in Agile ceremonies and contribute to sprint planning, backlog refinement, and release readiness
Coordinate release activities and ensure smooth deployment of new features and enhancements
Communicate complex technical concepts clearly to both technical and non technical audiences
Investigate production incidents, perform root cause analysis, and recommend long term fixes
Write Splunk queries and build dashboards/alerts to monitor system health
Support continuous improvement of monitoring, alerting, and operational processes
Apply Behavior Driven Development (BDD) practices using Gherkin/Cucumber where applicable