Senior Systems Management Analyst

UnitedHealth Group • Everett, WA

1d • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Join a high‑performing, mature Epic environment as our Senior Epic Patient Experience Analyst, where you’ll play a key role in advancing AI‑enabled Epic solutions that intelligently support patient access and engagement at scale. As a trusted subject matter expert, you will design, build, and optimize Epic systems by applying data‑driven and AI‑informed approaches to workflow design, decision support, and system optimization. Partnering closely with clinicians, operational leaders, and IT teams, you’ll help modernize how Epic capabilities are delivered—balancing innovation, reliability, and responsible use of AI—while influencing system design, mentoring peers, and driving meaningful transformation across the care continuum.
You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• Active Epic certification or proficiency in the applicable module, with ability to maintain required proficiencies and certifications
• 3+ years of experience as an Epic Analyst supporting or implementing Epic clinical and/or revenue cycle applications, including system build, testing, and workflow analysis
• 1+ years of experience analyzing complex operational requirements and translating them into effective Epic system configuration and solutions
• 1+ years of experience leading initiatives, managing competing priorities, meeting project timelines, and communicating risks and barriers to stakeholders
• Intermediate level of proficiency with Microsoft tools including Teams, Outlook, Word, PowerPoint, and Copilot, with the ability to work remotely with reliable internet, cellular access (2FA), and a private workspace

Nice To Haves

• 3–5 years of healthcare industry experience
• Experience with multiple Epic implementation life cycles
• Experience mentoring or training other application analysts
• Experience working in large, complex healthcare environments
• Familiarity with Lean principles or process improvement methodologies

Responsibilities

• Design, develop, and deploy Epic AI‑powered solutions to address complex, patient‑centered challenges with an emphasis on responsible AI use
• Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
• Lead the assessment, design, configuration, build, testing, and ongoing maintenance of Epic application systems supporting clinical and/or revenue cycle workflows
• Translate business and clinical needs into clear functional requirements and technical solutions
• Partner with stakeholders to document current and future‑state workflows and optimize system design and user experience
• Execute and support system upgrades, enhancements, and optimization initiatives, adhering to Epic change control and quality standards
• Lead or contribute to Epic‑related projects, including timeline management, risk identification, and deployment support
• Provide advanced troubleshooting and end‑user support, collaborate with training teams, mentor other analysts, and maintain required Epic certifications
• Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed