Senior Talkdesk Administrator (100% Remote)

Allshore Talent

3d • Remote

About The Position

We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot.
This role is critical in ensuring seamless communication workflows, accurate data synchronization, and overall system reliability for our customer-facing teams.

Requirements

• Proven experience administering Talkdesk in a production environment
• Strong experience working with HubSpot integrations and APIs
• Solid understanding of OAuth, webhooks, and system integrations
• Experience troubleshooting VoIP/WebRTC and browser-based dialers (Chrome/Edge)
• Strong problem-solving skills with the ability to work independently
• Excellent attention to detail and system debugging capabilities

Nice To Haves

• Experience with CRM workflow automation and optimization in HubSpot
• Familiarity with API rate limits, retry logic, and integration monitoring
• Experience working in fast-paced, remote environments

Responsibilities

• Manage and maintain Talkdesk configurations, integrations, and system performance
• Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management
• Ensure accurate call logging, data syncing, and activity tracking between systems
• Diagnose and resolve issues with call recordings not attaching or syncing properly
• Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues
• Fix click-to-call inconsistencies and ensure proper calling provider configurations
• Identify and prevent duplicate activities caused by workflows or system conflicts
• Monitor system health, API limits, and retry behaviors to ensure platform stability
• Collaborate with internal teams to optimize workflows and improve overall efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed