Senior Technical Analyst, HCM and Talent

Shop Trulieve • Monroe, LA

2d • Remote

About The Position

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website; https://www.trulieve.com Requisition ID: 18597 Remote Work Available: Yes Senior Technical Analyst, SuccessFactors Core HCM & Talent Overview The Senior Technical Analyst, SuccessFactors Core HCM & Talent serves as an expert-level consultant and technical authority for Trulieve’s SAP SuccessFactors environment, with deep expertise in Employee Central, Recruiting, and Onboarding. This role is designed as a senior internal consulting resource that Payroll, HR, and IT teams can rely on for complex troubleshooting, solution design, and guidance on optimal system usage. While the role will perform hands-on configuration and support, its primary responsibility is to design, troubleshoot, and guide complex SuccessFactors solutions, ensuring system stability, scalability, and alignment with Trulieve IT standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Extensive hands-on experience with SAP SuccessFactors, with deep expertise in Employee Central, Recruiting, and Onboarding.
• Demonstrated ability to function as an expert-level internal consultant and senior technical resource.
• Strong analytical and troubleshooting skills with the ability to resolve complex system issues independently.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.
• Ability to work independently and manage competing priorities.

Nice To Haves

• Experience supporting additional SuccessFactors modules such as Benefits, Performance, Development, and Succession is strongly preferred.
• SAP SuccessFactors certifications in Employee Central, Recruiting, or Onboarding are strongly preferred.

Responsibilities

• Serve as the primary expert and escalation point for SAP SuccessFactors, with a focus on Employee Central, Recruiting, and Onboarding.
• Act as a trusted technical consultant to HR, Talent, and IT partners on SuccessFactors capabilities, design options, and best practices.
• Research, analyze, and resolve complex system issues spanning configuration, business rules, data model behavior, workflows, MDF objects, and integrations.
• Provide expert guidance on how to best utilize SuccessFactors functionality to meet business requirements while minimizing customizations.
• Proactively identify system limitations, risks, and improvement opportunities.
• Design, configure, and enhance SuccessFactors solutions to support HR and Talent processes.
• Create and modify business rules, workflows, MDF objects, templates, and system settings to support complex use cases.
• Troubleshoot multi-module and cross-process issues, performing root-cause analysis and implementing sustainable solutions.
• Support releases, testing, and deployment of changes across environments.
• Provide production support and guidance during critical business cycles such as hiring ramps or organizational changes.
• Support custom reporting and data analysis needs using available SuccessFactors tools and data sources.
• Assist HR and Talent teams with data validation, auditing, and reconciliation activities.
• Partner closely with HR, Recruiting, Payroll, Workforce Management, and IT teams to deliver integrated solutions.
• Collaborate with vendors and system integrators as a senior technical point of contact.
• Provide technical mentorship and guidance to SuccessFactors Technical Analysts.
• Translate business and functional requirements into scalable technical designs.
• Create and maintain detailed technical and functional documentation related to configurations, designs, and support procedures.
• Establish and promote best practices for SuccessFactors design, configuration, and support.
• Provide advanced training and knowledge transfer to HR and Talent stakeholders.
• Apply working knowledge of SuccessFactors Benefits, Performance Management, Development, and Succession to support cross-module scenarios.
• Identify integration and downstream impacts when changes involve optional or adjacent SuccessFactors modules.

Benefits

• A comprehensive benefits package including paid time off is offered with this position.
• Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level