Senior Technical Architect

Nexus Cognitive Technologies•Atlanta, GA

About The Position

At Nexus, we help organizations turn complex data into clear, actionable insight — so the hard work behind artificial intelligence, analytics, and cloud infrastructure doesn’t slow innovation down… it accelerates it. We’re a team of builders, problem-solvers, and collaborators who believe in moving fast, learning continuously, and doing great work together. Our role is to handle the heavy lifting of modern data platforms, governance, and cloud transformation so our clients can focus on making confident, strategic decisions that move their businesses forward. We’re proud of the culture we’re building across the U.S. and India — one rooted in curiosity, ownership, collaboration, and care — and we’re excited to keep growing with people who want to do meaningful work alongside genuinely great teammates. Nexus Cognitive is seeking a strategic and dependable Senior Technical Architect to serve as the lead technical resource for our Customer Success and Support organizations. This critical role serves as the primary "go-to" authority for technical inquiries, ensuring that our customer-facing teams have the architectural guidance needed to deliver high-quality solutions. You will provide technical direction for some of our most vital onboarding efforts, bridging the gap between complex client requirements and our internal delivery pillars to ensure consistent, scalable results.

Requirements

Data Processing & Orchestration: Expertise in Spark, Trino, Airflow, and NiFi.
Governance & Metadata: Experience with Ranger and DataHub.
Modern Storage Architecture: Proficiency in Iceberg and Object Storage (S3 or equivalent).
Cloud-Native Infrastructure: Strong background in Kubernetes (K8s) or OpenShift (OCP), supplemented by Linux systems administration and Git.
Automation & Scripting: Proficiency in Shell (Bash) and Python, with exposure to Infrastructure as Code (Terraform preferred).
Observability Stack: Experience with monitoring and logging tools such as Grafana, Prometheus, Datadog, ELK/OpenSearch, or CloudWatch.
Strong communication skills, especially when simplifying complex technical issues for customers.
Calm, empathetic, and methodical troubleshooting style.
Ability to work from architecture diagrams, logs, and ambiguous problem descriptions.
Comfort working across teams: Engineering, Customer Success, Delivery, and Product.
Ownership mindset — someone who enjoys solving problems end-to-end.
6+ years of technical architecture and customer-facing solution design experience, preferably within a global SaaS or professional services context.
2–5+ years in a technical support engineering, platform support, DevOps/SRE support, or data platform operations role.
Experience troubleshooting distributed systems, cloud-native platforms, and data pipeline workflows.
Exposure to cloud platforms (AWS, Azure, or GCP) and hybrid or on-prem deployments.
Experience interacting directly with customers in a technical capacity.
Prior involvement in incident management and root cause analysis.

Responsibilities

Cross-Departmental Technical Lead: Serve as the primary technical point of contact for the Customer Success and Support teams, providing expert guidance on custom delivery and structured migrations.
Onboarding Support: Act as a technical lead for high-priority onboarding projects, ensuring a smooth transition and preventing technical silos during the initial customer lifecycle.
Technical Governance: Participate in the Technical Center of Excellence (CoE) to help define and maintain global standards for Professional Services engagements.
Strategic Problem Solving: Address architectural bottlenecks and complex technical hurdles for key accounts, ensuring long-term product adoption and customer satisfaction.
Cross-Functional Collaboration: Partner with Engineering and Product teams to communicate the technical needs of the Customer Success organization, ensuring roadmaps support delivery requirements.
Knowledge Transfer: Facilitate a seamless technical handshake between the India execution hub and global onboarding teams to maintain continuity and technical integrity.