Senior Technical Intelligence Analyst

Manulife

5d•Remote

About The Position

We are seeking a seasoned Senior Technical Intelligence Analyst with proven expertise and advanced skills in data visualization and dashboard development. The ideal candidate will combine data analysis acumen with technical proficiency to deliver actionable intelligence that strengthens our Bank Investigative Services mandate. How You Will Make an Impact: In this role, you will drive and focus our investigation framework by transforming complex intelligence into actionable insights, for use by the team. Leveraging advanced analytics and visualization tools, you will design dynamic dashboards that guide investigative priorities and showcase the team’s mandate. Through your technical expertise and strategic mindset, you will empower decision-makers and strengthen the Bank’s resilience against organized criminal risk. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Requirements

Bachelor's degree from an accredited college or university in intelligence studies, criminal justice, data science or computer science or a related quantitative field of study
Strong technical ability in data engineering and visualization, with experience creating dashboards that influence investigative strategy
Substantial experience in data analysis or database management tools such as SQL, R, Python, or similar technologies.
Ability to translates complex intelligence into clear, actionable insights for senior management.
Demonstrated success in criminal risk intelligence analysis within a regulated financial environment
Solid understanding of OSINT case law and applicable privacy legislation
Demonstrate excellence in communication and presentation skills in English, with the ability to present complex strategic topics to a diverse group of stakeholders
Thorough knowledge of Canadian financial industry, supporting systems, and processes and demonstrated experience with Canadian financial crime regulations
Possesses highest ethical standards and experience working with sensitive and confidential information

Nice To Haves

OSINT certification(s) an asset
2-3 years of experience
High attention to detail, ability to manage and prioritize multiple tasks and adapt swiftly to changing business needs to meet deadlines
Ability to thrive in a team environment, providing valuable support and guidance to other investigative personnel.
Proactive in taking ownership, building solutions, and focusing on key priorities.

Responsibilities

Lead criminal risk initiatives by sourcing, validating, and integrating multi-channel intelligence to proactively identify emerging threats.
Develop and maintain dynamic dashboards using tools such as Power BI or Tableau to visualize investigative priorities and performance metrics.
Apply advanced analytics (predictive modeling, trend analysis) to uncover criminal risk patterns and support strategic decision-making.
Collaborate with law enforcement and industry partners to ensure intelligence sharing aligns with Canadian regulatory frameworks.
Champion data integrity through rigorous mapping, cleansing, and validation processes to support accurate reporting and compliance.
Leverage systems, tools, open-source and social media sites to support investigations and identify perpetrators targeting the business
Present intelligence initiatives and dynamic dashboards to Investigation leadership

Benefits

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

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