About the position
As a Senior Technical Product Manager you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business with a focus on wraparound patient care programs and AI-enabled call center operations. A Senior Technical Product Manager works alongside customers, business owners, operators, data analysts, designers and engineers to define project goals, solution scope, implementation approach, and rollout plans. They are the interface between strategic business owners and development and ensure that Aledade creates a high-quality product with the ability to scale. Aledade Plus (A+) delivers full stack, tech enabled services for Aledade's independent practice customers. You will own the roadmap for our Care Programs product and several new AI-focused investments to enhance and deliver new service offerings. Your mission will be to deliver a new generation of wraparound service investments that facilitate complex patient care and high quality preventive health, ranging from 0-1 pilots and architectural investments to improving at-scale offerings with new capabilities that deliver high quality healthcare outcomes to Aledade’s patient population, primary care customers, and ACOs. Your platform operating system includes a practice facing application with EHR integrations and closed loop referrals, asynchronous and telephonic call center capabilities, and an industry standard FHIR-compliant API. Aledade is making substantial investments in AI infrastructure and capability, and you will be empowered to infuse our patient engagement and care platform with new capabilities built on the latest innovations in LLMs and agentic AI. The ideal candidate will have a strong background in Generative AI, Machine Learning, and Healthcare data/workflows in addition to experience as a senior product management leader.
Responsibilities
- Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.
- Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback.
- Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
- Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
- Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.
Requirements
- 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.
- Experience using data and primary research to inform solution design, decision-making, and internal business understanding.
- Experience with and understanding of the software development lifecycle, inclusive of data architecture, front-end workflow applications, integration, and/or AI.
- Experience leading Agile / Scrum teams and leveraging Agile methodology/concepts in product development.
- Product development experience in the context of the development of a healthcare technology, call center or AI products.
- Experience with end-user design practices and ability to evaluate workflows and operational processes for the purpose of defining efficiency improvements, measurement tools, implementation requirements, and continuous improvement.
- Excellent organizational and communication skills in managing a broad set of stakeholders, including clinical staff, physicians, call center operators, executives, business leaders, and technologists.
- Ability to collaborate with cross-functional teams to define and implement technical solutions for complex problems in healthcare.
Nice-to-haves
- Proven track record of successfully managing products from concept to launch, including 0-1 pilots and scaled product development.
- Successfully launched and scaled AI product, ideally in healthcare.
- Understands best practices in data modeling, interoperability, architecture, and AI Products, preferable with some exposure to technology platforms inclusive of AWS, Databricks, Spark, Kafka, Docker, and/or Kubernetes.
- Experience with relevant healthcare and/or call center technologies and workflows, such as customer relationship management (CRM) software, telephony, EHRs, population health products (PHM), practice management solutions, and revenue cycle management (RCM).
- Ability to manage strategic vendor relationships and integrations with third parties, including telephony systems, AI-focused solutions, and care management vendors.
- Ability to create intelligible technical documentation and diagrams to illustrate complex technical concepts, workflows, or data flows to various audiences.
- Knowledge/proficiency with SQL, ideally with PostgreSQL or Snowflake experience.
- Experience or intermediate understanding of healthcare interoperability standards (X12, CCDA, HL7, FHIR, etc), integration protocols (RESTful APIs, SFTP, HL7 interfaces, etc) and data sets (claims, clinical, operational, quality, etc).
- Experience with security and systems that handle sensitive data.
- Ability to interface with analytics personnel and translate predictive model metrics and statistics, with the communication and storytelling skills to explain them to a variety of audiences and ability to prioritize investments in improving model performance.
- Industry knowledge of value-based care, alternative payment models, quality measurement related to primary care, such as Accountable Care Organizations (ACO), Medicare Shared Savings Program (MSSP), Medicare Advantage, Stars, HEDIS, or other healthcare innovation models.
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles.
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
- Robust time-off plan (21 days of PTO in your first year).
- Two paid volunteer days and 11 paid holidays.
- 12 weeks paid parental leave for all new parents.
- Six weeks paid sabbatical after six years of service.
- Educational Assistant Program and Clinical Employee Reimbursement Program.
- 401(k) with up to 4% match.
- Stock options.
- And much more!
