Senior Technical Product Manager, Field Engineering

Amazon • Bellevue, WA

1d

About The Position

The Data Center Field Engineering Team is the engineering owner for the
lifecycle of AWS data centers. This includes supporting new designs/innovations
through data center end-of-life, with a focus on root cause analysis of
failures, capacity and availability improvement, and optimization of the
existing fleet.

We're looking for an experienced Senior Product Manager - Technical to join our
Field Engineering team and lead the development of our Root Cause Analysis
product and business operations. In this role, you will define product strategy,
own the roadmap, and drive execution of a platform that integrates multiple
enterprise systems to achieve world class uptime for our customers.

You will partner closely with multiple engineering disciplines including
mechanical/electrical, reliability and quality, software, and data engineering
teams as well as operations staff and project execution/delivery teams
regularly. You will make strategic decisions regarding product priorities,
technical architecture, and overall program direction. You will be capable of
connecting long-term product vision with rapid growth patterns of AWS,
translating Field Engineer pain points into technical requirements, and
balancing immediate and long-term delivery needs.

You must be adept at identifying and communicating upcoming risks, issues, and
bottlenecks as well as be instrumental in resolving those issues, often cross
multiple departmental boundaries to achieve your goal. You must possess a strong
sense of organization, communication and team building skill-sets that foster
robust working relationships for both internal and external stakeholders.

Requirements

• 7+ years of technical product or program management experience
• Bachelor's degree in Engineering, Computer Science, or a related field
• 5+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience

Nice To Haves

• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products
• Experience owning/driving roadmap strategy and definition
• Experience in building and driving adoption of new tools
• Experience with workflow automation tools and business process management platforms
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Up to 25% travel expected.
• Have fun and work hard!

Responsibilities

• Define and own product strategy and feature roadmap with contributions to bi-annual planning cycles
• Translate Field Engineer needs into technical requirements, functional specifications, and integration designs across platforms
• Partner with software development teams to evaluate technical proposals, assess architectural risks, and ensure scalability for global operations
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.
• Provide direct support to Field Engineers including trainings on new and existing processes.
• Interface with internal Field Engineering teams and their partners to promote standards that maintain consistency and reliability in work-products delivered. Standardize inputs/outputs globally.
• Create strong end-to-end team processes/mechanisms that include training (buy-in) and validation of success through metrics-based criteria.
• Manage global program ownership for processes and strategic initiatives that encompass all engineering disciplines.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level