Senior Technical Project Manager - REMOTE

Jobgether

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Project Manager - REMOTE. In this role, you will lead the delivery and rollout of complex contact center projects for enterprise and strategic customers. This position is perfect for a hands-on project manager who enjoys overseeing multiple large-scale enterprise engagements simultaneously. You will play a key role in driving predictable outcomes in a fast-growing, cloud-first environment, ensuring high-quality project execution that aligns with customer experience outcomes.

Requirements

• 7+ years managing complex technology projects in SaaS or cloud-based environments.
• 3+ years delivering customer-facing implementations within a Professional Services organization.
• Hands-on experience managing contact center platform rollouts across multiple enterprise customers.
• Experience in managing milestone-based delivery and billable revenue forecasting.
• Familiarity with risk and issue management practices across project workstreams.
• Strong communication skills with technical teams and executive stakeholders in cross-functional settings.
• Exposure to AI-driven CX technologies such as chatbots, virtual agents, or automation platforms.

Responsibilities

• Lead multiple concurrent enterprise contact center rollouts through all project phases including discovery, design, deployment, go-live, and stabilization.
• Manage project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners.
• Coordinate with Professional Services, Sales, Product, Engineering, and Customer Success to ensure project alignment and excellence.
• Ensure adherence to Statements of Work, delivery assumptions, and contractual milestones.
• Establish and maintain detailed project plans, milestones, and dependency tracking.
• Track milestone-based billing, revenue forecasting, and contractual deliverables to support financial accuracy.
• Drive continuous improvement of delivery playbooks and scalable execution models.
• Apply risk and issue management practices, including proactive identification and escalation.

Benefits

• Competitive salary with a range based on experience.
• Comprehensive benefits program focused on physical, mental, emotional, and financial health.
• Support for work-life balance and community contribution opportunities.
• Collaborative and growth-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed