Senior Technical Support Engineer - Hematology & Urinalysis - ONSITE

Danaher • Miami, FL

14d • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Technical Support Engineer for Beckman Coulter Diagnostics plays a vital role in ensuring reliable, world-class performance of our medical diagnostic systems used in hospitals across the globe. You will deliver critical technical support to our global field service organization, acting as a key resource for resolving complex escalations, advising on effective issue resolution strategies, and ensuring clear communication with both internal teams and external partners. This position reports to the Senior Manager of Global Product Technical Support, who leads global efforts to support our installed base of products, is part of the Global Product Technical Support department located in Miami, FL and will be ONSITE five days a week. In this role, you will have the opportunity to: Serve as a global technical escalation lead, partnering with regional SMEs to resolve complex, high-impact field issues. Provide advanced system-level troubleshooting and root-cause analysis for hardware, software, and workflow issues encountered in customer environments. Represent the service organization in new product introductions, ensuring service requirements, tools, and training are integrated into launch readiness activities. Develop and maintain high-quality service content including technical bulletins, service manuals, and training materials. Track, analyze, and trend key service performance metrics to support data-driven continuous improvement

Requirements

• Bachelor’s degree in Engineering, Chemistry, Medical Technology or related field with 5+ years’ experience, OR Master’s degree in field with 3+ years of experience. "Experience" refers to technical, manufacturing, hotline, field service, medical technology, hands-on repairs, and similar discipline.
• Ability to interpret and communicate complex technical and non-technical documentation effectively across diverse audiences.
• Proficiency in technical troubleshooting and data analysis
• This position requires up to 25% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.

Nice To Haves

• Writing or developing technical documentation
• Experience working in a regulated industry
• Exposure to field service or customer support environments
• Performing root cause analysis and implementing solutions

Responsibilities

• Serve as a global technical escalation lead, partnering with regional SMEs to resolve complex, high-impact field issues.
• Provide advanced system-level troubleshooting and root-cause analysis for hardware, software, and workflow issues encountered in customer environments.
• Represent the service organization in new product introductions, ensuring service requirements, tools, and training are integrated into launch readiness activities.
• Develop and maintain high-quality service content including technical bulletins, service manuals, and training materials.
• Track, analyze, and trend key service performance metrics to support data-driven continuous improvement

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees