Senior Technical Support Engineer

ASSA ABLOY • Austin, TX

1d • $82,000 - $98,000 • Remote

About The Position

As an HID EAT RFID Senior Technical Support Engineer, you will serve as a vital member of a rapidly expanding business segment. In this role, you will support HID’s clients by expertly troubleshooting technical issues. You will work within complex customer environments to accurately replicate problems and conduct thorough evaluations before submitting bug reports to the quality and engineering teams. Additionally, you will be responsible for providing timely status updates to key stakeholders, including customers, sales, and professional services.

Requirements

• Minimum 4 years of experience in a technical support role
• University degree in Engineering, Computer Science, or equivalent work experience, preferred.
• Strong problem solving and analytical skills
• Strong verbal and written communication abilities (English)
• Ability to work independently with multiple priorities and adapt to dynamic environments
• Knowledge of physical access control and the security industry
• Familiarity with Security/Cryptography concepts
• Knowledge of contactless RFID credentials and readers
• Experience with Salesforce or similar CRM platform

Responsibilities

• Troubleshooting and resolution of customer technical issues
• Tracking technical issues in the Salesforce ticketing system
• Documenting technical issues and administration of the knowledge base

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level