Senior Technical Writer

Arine

5h • Hybrid

About The Position

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.
Why is Arine a Great Place to Work?:
Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.
Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.
The Role:
Arine is seeking a highly motivated and skilled Senior Technical Writer to join our growing team. As a Senior Technical Writer, you will be responsible for creating and maintaining clear, concise, and user-friendly documentation for our medication management platform. You will work closely with product managers, engineers, and other stakeholders to understand complex technical concepts and translate them into effective documentation for a variety of audiences.

Requirements

• Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred
• 7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry
• Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture
• Proficiency using various authoring tools and content management systems (such as MadCap Flare, ClickHelp, GitBook, Document360)
• Experience creating microlearning assets (short videos, tooltips)
• Excellent written and verbal communication skills
• Ability to quickly learn and understand complex technical concepts
• Ability to think graphically and convey concepts through pictures as well as words. Proficiency with graphics tools
• Strong attention to detail and ability to produce high-quality work with minimal oversight
• Ability to work independently and as part of a team
• Excellent organizational and time-management skills
• Ability to pass a background check
• Must live in and be eligible to work in the United States

Nice To Haves

• Experience with Agile development environments and tools, including Jira and Confluence
• Experience with API documentation and related tools
• Experience creating interactive training materials
• Experience with Document360 is a plus
• Experience with digital adoption platforms such as WalkMe and WhatFix
• Experience with generative AI tools
• Portfolio of writing samples demonstrating technical writing skills

Responsibilities

• Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos
• Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support
• Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users
• Ensure documentation is accurate, consistent, and adheres to company style guides and standards
• Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions
• Collaborate with cross-functional teams to identify documentation needs and prioritize projects
• Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates
• Use analytics and user feedback to continuously improve documentation usability and clarity
• Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level