Senior Technical Writer

Semperis•Phoenix, AZ

2d•Hybrid

About The Position

Technical Writers here at Semperis are primarily responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions. Our writers are self-motivated, willing to take on new challenges, and adaptive to a fast-paced, rapid development environment where advanced communication skills and positive team collaboration are essential.

Requirements

10+ years of technical writing experience documenting software applications.
Excellent writing and editing skills; strong organization skills.
Has an inquiring mind with meticulous attention to detail.
Ability to comprehend and explain complex content.
Ability to formulate questions that focus on documentation omissions and inadequacies.
Ability to juggle multiple tasks, tight deadlines, and surprises with ease.
Ability to be creative in the preparation of documents while remaining compliant with company standards.
Demonstrates strong computer skills and proficiency in help authoring, online documentation publishing, and desktop publishing tools.
Demonstrates strong understanding and use of agile software development methodologies and source control systems.
Ability to work independently with limited supervision.
Excellent oral communication, presentation, and conflict-resolution skills.
Ability to work with and communicate effectively with a team of developers and SMEs located around the world.
Ability to effectively train, lead, and guide less experienced writers.
Experience using MadCap Flare.

Nice To Haves

Undergraduate degree or equivalent experience with an emphasis in English, Technical Communication, or Information Management.
Proficiency in topic-based authoring; ability to take individual topics and create comprehensive product guides.
Experience working with source control systems, such as Git.
Knowledge of accessibility requirements.
Experience writing cybersecurity software documentation.

Responsibilities

Write, review, and maintain technical product documentation for multiple products.
Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.
Develop and maintain a strong understanding of products and customer usage.
Ensure usability of documentation by verifying a document’s content against the actual product.
Adhere to technical documentation standards.
Identify contradictions, technical omissions, and inaccuracies in documentation.
Conduct and participate in technical reviews of documentation to ensure consistent quality of the documentation set.
Contribute to setting standards and developing procedures for technical product documentation.
Collaborate with peers to improve documentation development processes to increase efficiency and quality of product documentation.
Review, edit, and proofread materials.
Train and lead less experienced writers.