Senior Training Developer & Systems Administrator

CACI International

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About The Position

CACI is seeking a highly accomplished and dynamic Senior Training Developer & Systems Administrator supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) Program to lead the design, development, and expert delivery of comprehensive training programs for our new and evolving Hardware and Software Asset Management (ITAM) solution built upon the ServiceNow® Platform. In this crucial role, you will not only architect sophisticated learning experiences but also act as a masterful facilitator - transforming complex technical information into highly engaging, impactful, and easily digestible learning experiences for a diverse audience, including End Users, IT professionals, procurement teams, finance, and executive stakeholders. Your strategic vision and exceptional delivery skills will be crucial in driving widespread adoption, ensuring proficiency, and maximizing the return on investment of our hardware and software asset management platform across the organization. Responsibilities: Join a high-performing, matrix-oriented Organizational Change Management (OCM) Team responsible for creating and implementing change management strategies and plans that maximize employee usage, drive faster adoption, and promote higher utilization of the hardware and software asset management capabilities. This position is vital for the training development and delivery piece of OCM operations – focused on Hardware and Software Asset Management solutions of over 2M devices, with additional ancillary responsibilities covering other various project areas and service lines.

Requirements

• 10+ years of relevant experience ( Bachelor's degree in relevant field may be substituted for 5 years of relevant experience.
• Currently hold an adjudicated Secret Clearance (or higher) or be able to obtain, and maintain
• Proven track record of leading training initiatives from concept to successful implementation and evaluation
• Demonstrated mastery of instructional design methodologies, adult learning principles, and learning technologies
• Exceptional public speaking, presentation, and facilitation skills with a proven track record of engaging, influencing, and inspiring diverse audiences in both in-person and virtual environments.
• Expert-level proficiency with industry-standard eLearning authoring tools (specifically Adobe Software Suite – Creative Cloud, Captivate, Premier Pro, TechSmith Camtasia, TechSmith Snagit) and other multimedia development software
• Expertise in Learning Management System (LMS) administration, content management, and reporting
• Proven ability to translate highly technical information into clear, actionable, and engaging learning content for non-technical audiences
• Strategic thinker with the ability to connect training initiatives to broader business objectives and demonstrate ROI
• Excellent written and verbal communication skills, with a meticulous eye for detail and quality

Nice To Haves

• Experience with IT Asset Management (ITAM) tools and platforms (e.g., ServiceNow® ITAM, Flexera etc.)
• ITIL (V4 or 5) familiarization and understanding
• Understanding of IT service management (ITSM) concepts, particularly Configuration Management Database (CMDB), ITIL frameworks, and IT infrastructure
• Certifications in Instructional Design (e.g., CPLP, ATD certifications), Project Management (PMP), or IT (e.g., ITIL Expert, ServiceNow® Certified Implementation Specialist - ITAM)
• Experience operating in an Agile development environment
• U.S. Air Force or Space Force experiences as an IT Equipment Custodian, Equipment Control Officer, Government Purchase Cardholder and/or Approving Official - an understanding of current DAF IT asset management environments, processes, and procedures

Responsibilities

• Lead comprehensive analysis of training needs, proactively identifying skill gaps and performance opportunities related to the ITAM solution across various departments
• Translate business objectives into clear, measurable learning outcomes
• Architect alongside team lead and implement innovative, multi-modal learning strategies (e.g., blended learning, microlearning, gamification) that cater to diverse learning styles and maximize knowledge retention
• Demonstrate mastery of adult learning principles and instructional design methodologies (Successive Approximation Model (SAM), Agile Instructional Design (ID)) to create highly effective solutions for complex technical challenges
• Develop sophisticated, high-impact learning content across a variety of formats, including Dynamic Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) modules, complete with comprehensive facilitator guides and participant workbooks
• Lead development of highly interactive and engaging eLearning computer-based training (CBT) courses that leverage advanced authoring tools
• Finalize intuitive job aids, quick reference guides, user manuals, video tutorials, simulations, and performance support tools
• Design and develop robust assessment tools to rigorously measure learning effectiveness and skill transfer
• Act as a lead developer, consistently delivering highly engaging, dynamic, and impactful training sessions
• Expertly guide participants through complex topics, foster active participation, skillfully manage Q&A, and adapt delivery in real-time to meet the diverse needs of the audience
• Serve as a subject matter expert during training, providing insightful explanations and practical guidance
• Possess an ability to translate highly technical ITAM concepts (e.g., asset lifecycle, software licensing models, hardware inventory, CMDB integration, discovery processes, financial reconciliation, compliance reporting, contract management) into clear, concise, actionable, and user-friendly training content for both technical and non-technical audiences
• Design and execute robust evaluation frameworks to measure the effectiveness and business impact of training programs
• Leverage data analytics and feedback to drive significant, data-informed improvements and demonstrate a commitment to continuous learning and iteration in training design and delivery
• Serve as a trusted advisor and subject matter expert to project teams, ITAM solution architects, system administrators, and business stakeholders
• Collaborate seamlessly to ensure accuracy, relevance, and strategic alignment of all training initiatives
• Potentially mentor junior team members or contribute to best practices for the training function
• Strategically manage and maintain training content within the Learning Management System (LMS), ensuring optimal user experience, accurate reporting, and efficient content deployment

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level