Senior Training Specialist – IT Systems

AHU Technologies•Washington, DC

15h

About The Position

Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the Client Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows: Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases. Provide hands-on support for front-line worker and their supervisors. Deliver quality training with measurable outcomes. Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs. Mentor other eligibility Trainers in the best practices for adult learning. This is a position in the DC Access System (DCS) project.

Requirements

bachelor’s degree in information Technology or related field or equivalent experience
Adaptable
Analytical
Goal-Orientated/Driven/Self-Starter
Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills.
Proficiency in word processing and presentation software.
Knowledge about traditional and modern training methods and techniques.
Exceptional organization skills, leadership and interpersonal skills.
Ability to work with a team and have attention to detail.
Knowledgeable about learning management systems, instructional design, and e-learning platforms.
Ability to handle multiple assignments and assess and analyze data.
Candidate must have minimum experience for a Senior level STaR2 Labor category.

Responsibilities

Coordinates IT project management, engineering, maintenance, QA, and risk management.
Plans, support users
Develops technical applications to support users.
Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.
Provides training for system products and procedures.
Performs application upgrades.
Performs, monitoring, maintenance, or reporting on real-time databases, real-time. network and serial data communications, and real-time graphics and logic applications.
Troubleshoots problems.
Ensures project life cycle is following District standards and procedures.
Coordinates IT project management, engineering, maintenance, QA, and risk management.
Plans, coordinates, and monitors project activities.
Develops technical applications to support users.
Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
Provides training for system products and procedures.
Performs application upgrades.
Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
Troubleshoots problems.
Ensures project life-cycle is in compliance with District standards and procedures.