Senior Transition Manager

Kidder Mathews Careers•Irvine, CA

About The Position

Kidder Mathews has been a leader in the commercial real estate industry for nearly 60 years, fostering an innovative and dynamic work culture with more than 100 "best workplace" awards. Now the largest fully independent commercial real estate firm in the Western U.S., Kidder Mathews has over 900 professionals across 19 offices in Washington, Oregon, California, Nevada, and Arizona. We offer a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types. The firm averages $9 billion in transaction volume, manages more than 54 million square feet of space, and conducts 2,700 appraisal, consulting, and cost segregation assignments annually. Job Summary The Senior Transition Manager is a high-impact leadership role within Kidder Mathews’ Asset Services division that works closely with Regional Market Leaders, across all markets. This position leads the on-boarding of new assignments and provides operational continuity during times of transition or rapid growth, ensuring a seamless client experience. With visibility across multiple markets and teams, the Senior Transition Manager identifies best practices and supports the implementation of the same across the platform, thereby mitigating operational risk and playing a critical role in the development of scalable processes that drive long-term performance and client retention. This position is ideal for a strategic, solutions-oriented property management professional who thrives in dynamic environments and is motivated by accountability, variety, visibility, and the opportunity to influence platform growth and operational excellence.

Requirements

Ability to work with minimal supervision and lead by example
Ability to manage multiple priorities quickly and effectively during transition
Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
Strong communication and organizational skills. Ability to build relationships with clients, vendors and internal partners
Ability to provide excellent customer service
Ability to speak, write and understand English
Demonstrated ability to read, understand and abstract leases and contracts
Demonstrated ability to recognize high quality maintenance work
Professional communication etiquette with good oral and written communication skills
Accurate, attentive, detail oriented, with strong analytical skills
Demonstrated financial analysis skills
Demonstrated understanding of the budgeting process
Demonstrated ability to function in a team environment and proactively problem solve
Ability to work outside of normal office hours to meet various deadlines
Ability to prioritize and organize work load in order to meet daily, weekly and monthly deadlines
Demonstrated ability to follow through and complete tasks
Willingness and demonstration of professional development and continual learning
Ability to travel locally and regionally to support property onboarding
Must have working vehicle, valid driver license and current auto insurance
Bachelor’s Degree or a combination of education and experience
Real Estate License required
Strong knowledge of Property Management processes and procedures
Strong knowledge of managing complex transitions, portfolios or multi-property assignments
Strong knowledge of working across multiple markets or regions
7+ years Commercial Property Management experience; preferably including office, industrial and retail assets
5+ year supervisory experience

Nice To Haves

Experience with MRI and Yardi is a plus

Responsibilities

Lead onboarding of newly awarded property management assignments, including:
Review of management agreements and scope of services
Coordination of document collection, records transfer, and system setup
Collaboration with Property Accounting and regional teams to ensure timely onboarding
Partner with Regional Market Leader to support new business development transitions and execution
Assist with development and refinement of transition checklists, workflows, and best practices
Hand off to and train the dedicated Property Management team on operating procedures specific to the portfolio
Manage offboarding and transition processes for exiting management assignments, ensuring:
Accurate transfer of records, contracts, and financial documentation
Compliance with management agreements and client requirements
Professional communication and documentation throughout the exit process
Identify gaps or inefficiencies in onboarding/offboarding processes and provide recommendations for improvement
Support multiple markets as assigned, adapting to varying regional practices while ensuring Asset Services standards are upheld
Responds to and resolves tenant concerns, meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
Interface with property vendors and contractors to ensure prompt response to maintenance issues
Ensure on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
Review contract specifications and make necessary changes or updates
Request/review/recommend bids for contracted services
Ensure budgeted maintenance and repairs are performed on schedule
Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
Act proactively to identify opportunities to add value to clients and client’s assets
Partner with Property Accountant(s) to ensure accurate and on time accounting deliverables
Review and approve, within prescribed limits of authority, vendor and contractor invoices
Generate and/or review with Property Accountant and approve annual CAM reconciliations, review and approve monthly accruals
Provide financial analysis for new leases and lease renewals
Act as “team captain” for annual budgeting process in conjunction with Property Manager(s), Operations Manager(s), Property Accountants, Building Engineers and other support staff
Review monthly operating statements as prepared by Property Accountant
Generate and/or review and finalize monthly operational narrative report to client. Review and mentor Property Manager (s) on your team in the property budget, CAM, financial reporting, and corporate budget processes.
Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
Prepare financial analysis for new leases and lease renewals, as required by client
Encourage and promote cohesive and collaborative relationship with listing agent(s).
Ensure all vacant space is in “market ready” condition based on individual client requirements
Take proactive approach to leasing and referral opportunities
Maintain courteous, professional, service-oriented rapport with tenants and owners
Promote and foster confident, comfortable relationships with tenants and owners
Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
Conduct new tenant orientation
Create tenant “welcome package” for new assignments
Create tenant emergency procedures manual for new assignments
Attend construction meetings
Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
Conduct walk throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
Review final punch list prepared by Construction Manager and ensure that all punch list items are corrected
Maintain construction file
Promote and foster courteous, professional and collaborative relationships with co-workers and members of other Kidder Mathews divisions
Administer Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
Prepare annual corporate operating budget for assigned portfolio
Review and collect receivables from clients
Review monthly operating statements for assigned portfolio
Full Profit & Loss accountability for assigned portfolio
Take proactive approach to identify and capture new business, referral or consulting opportunities
Perform other duties or projects as requested or required