Senior User Technology Specialist

S R INTERNATIONAL INC • Phoenix, AZ

5d • Onsite

About The Position

The Water Services Department is seeking to fill a Senior User Technology Specialist (SUTS) position. The SUTS position is a pivotal position within the Water Services Department, serving as a subject matter expert to peers. SUTS act as an escalation point to assist colleagues in resolving more complex technical issues. This hands-on role requires the SUTS to provide support both onsite and remotely, ensuring the efficient functioning of the department's technical infrastructure. In addition to their core responsibilities of maintaining Microsoft Windows servers and end-user computing devices, the SUTS plays a crucial role in overseeing hardware and software systems through regular patching and upgrades.

Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.
Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
Looking for 2 years of experience in systems applications analysis, programming or telecommunications.

Requirements

• Customer service
• Troubleshooting technical issues
• 2 years of experience in systems applications analysis, programming or telecommunications

Nice To Haves

• ServiceNow experience
• Triage

Responsibilities

• Providing enterprise-level technical support for Microsoft Windows servers and end-user computing devices
• Maintaining hardware and software systems through regular patching and upgrades
• Monitoring system operations to ensure system resource availability for departmental business needs
• Assessing, troubleshooting, and resolving end-user performance issues
• Leading special projects and assisting with system upgrades and deployments
• Creating comprehensive system documentation and developing training materials to enhance user understanding and efficiency
• Managing user administration tasks
• Handling surplus hardware
• Promptly addressing end-user computing issues onsite and in the field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed