About the position
We are seeking a Senior UX/UI Designer with strong expertise in User Experience (UX) Research, Design Thinking, and User-Centered Design principles. This unique role combines the responsibilities of a UX/UI Design, Product Design, and UX Research. The individual will act as a strategic partner across the organization, blending research skills with design execution to drive innovative, user-centric solutions for our global user base. You will influence the product roadmap through insightful research while delivering exceptional end-to-end design solutions that balance user needs, business objectives, and technical implementation. As a Senior UX/UI Designer, you will collaborate closely with Product Management, UX/UI Design, Engineering teams, and executive stakeholders. Your hybrid skill set allows you to conduct comprehensive research while translating findings into actionable design strategies. This role requires someone who is passionate about advocating for people through empathy, solving complex problems, and creating seamless digital experiences within FinTech and Enterprise applications. A portfolio showcasing a range of projects that illustrate your user research process, wireframes, prototypes, high-fidelity designs, and strategic design solutions is required. Provide a portfolio link (with password if needed) as part of the application to be considered.
Responsibilities
- Create wireframes, high-fidelity mockups, prototypes, and detailed documentation that provides intuitive and visually appealing design solutions.
- Work closely with UX/UI designers to ensure research findings are embedded into design approaches while maintaining consistency with established design systems.
- Work within established design systems and contribute to their evolution based on user and product insights.
- Participate in regular design reviews and work alongside product, engineering and development teams to ensure design feasibility and execution quality.
- Plan and execute qualitative and quantitative user research methods (e.g., usability testing, user interviews, surveys, and more) to uncover needs, pain-points, behaviors, and motivations.
- Develop and maintain user personas, journey maps, and behavioral models to represent diverse user bases across various market segments.
- Establish and maintain best practices, standardized methodologies, and frameworks for conducting high-quality research across the organization.
- Continuously iterate and improve design solutions based on usability feedback and product performance analytics.
- Partner with Product Managers to ensure user feedback and insights shape product requirements and priorities.
- Present research findings, design concepts, and recommendations to executive stakeholders and cross-functional teams, driving alignment.
Requirements
- Bachelor’s degree in Human-Computer Interaction (HCI), Graphic Design, Digital Design, Computer Science, Industrial Design, Product Design, or a related field; or equivalent professional experience required.
- 8+ years of prior work experience.
- Experience conducting comprehensive user research using qualitative and quantitative methods (e.g., usability testing, user interviews, surveys) with actionable insights.
- Experience working with and contributing to design systems tailored to enterprise-level applications, ensuring consistency across platforms and user experiences.
- Experience working in Agile environments, using tools like Confluence, JIRA, Miro, and thriving in fast-paced, iterative workflows.
Nice-to-haves
- Experience designing for financial technology platforms (e.g., banking, investing, trading, or data visualization), with an understanding of industry-specific problem-solving and user needs.
- Background in leading accessibility research initiatives and applying inclusive design principles to ensure universal usability.
- Proven success in developing research roadmaps that are aligned with business objectives, product strategies, and measurable user impact.
- Strong critical thinking skills, with the ability to leverage data analytics to inform decision-making and assess design impact.
Benefits
- Healthcare benefits (medical, dental and vision, EAP)
- Competitive PTO
- 401k match
- Parental leave
- HSA contribution match
- Paid subscription to the Calm app
- Generous external learning and tuition reimbursement benefits
- Hybrid work schedule allowing flexibility of working from home and one of our primary offices.
