Senior Watch Officer (DHS Operations Duty Officer)

INTECON

5d•Hybrid

About The Position

INTECON is looking for a highly skilled Intermediate Watch Analyst (Senior Watch Officer) to support the Federal Protective Service (FPS) Operations Center (“The Watch”) in maintaining continuous situational awareness and operational reporting. This role serves as the senior shift lead responsible for managing watch-floor processes, coordinating information flow, and ensuring the accuracy and timeliness of reporting products distributed to FPS leadership and mission partners. The Senior Watch Officer (SWO) reviews, approves, and briefs priority operational information, while ensuring the FPS Common Operating Picture (COP) remains current. The SWO operates independently in a fast-paced, deadline-driven environment and supports emergent incident reporting and executive briefings.

Requirements

Minimum requirement of a BA/BS.
5 years of experience in operations centers, emergency management, dispatch, first responder (law enforcement/fire/rescue) or related work.
Ability to type 65–70 words per minute.
Skilled in Adobe and Microsoft Office products, including Excel, PowerPoint, and Word.
Performs functional duties independently in a deadline-driven environment.
Secret clearance required. Candidate must be able to maintain clearance eligibility and comply with DHS/FPS security, privacy, and information handling requirements.
U.S. Citizen

Nice To Haves

Prior experience supporting DHS, FPS, or other federal operations centers with 24x7 watch operations.
Experience producing and briefing executive-level situational awareness products for senior leadership audiences.
Familiarity with Common Operating Picture (COP) maintenance and operational reporting workflows.

Responsibilities

Lead shift execution for FPS Watch operations, managing watch-floor workflow, information flow, and real-time prioritization of tasks based on evolving incidents, events, and leadership priority information requirements.
Maintain operational and situational awareness of DHS-related events, incidents, and threats by monitoring open-source media, official reporting channels, partner notifications, and FPS operational inputs relevant to FPS protected facilities and operations.
Produce, validate, and brief the Daily Operations Summary Report (DOSR), ensuring accurate consolidation of inputs from MegaCenter spot reports, police blotters, regional updates, and other FPS data sources; ensure DOSR is distributed to appropriate stakeholders on established timelines.
Review, quality-check, and approve incident reports and reporting products prior to distribution, ensuring factual accuracy, completeness, proper context, and compliance with sensitive information handling and classification requirements.
Execute emergent reporting requirements by rapidly initiating incident reporting when notified of breaking incidents, coordinating internal/external data collection, and sustaining updates as conditions change.
Maintain the Request for Information (RFI) database: assign RFIs to watch personnel, track suspense dates, ensure products are reviewed/approved, and validate that responses include appropriate analysis and supporting operational context.
Maintain and update the FPS Common Operating Picture (COP), ensuring the COP reflects current nationwide operational impacts, significant incidents, planned activities, and developing threats affecting FPS protected facilities.
Maintain watch turnover/pass-down reporting to ensure continuity between shifts, including documenting open actions, pending RFIs, significant incident updates, and operational priorities requiring follow-through.
Maintain and manage Watch distribution lists, contact databases, and telephone rosters to ensure timely and accurate dissemination of watch products and notifications to FPS leadership and mission partners.
Participate in daily coordination calls (e.g., National Operations Center operations calls as required) and maintain professional working relationships with interagency operations centers and mission partners to support information sharing and synchronization.
Produce limited GIS imagery to support reporting products (as needed), including basic geospatial visualizations that enhance incident context and support operational awareness products.
Access, navigate, and utilize FPS and DHS law enforcement and operational systems/networks (to Secret clearance level) to support analysis, reporting, and information sharing; maintain proficiency as systems and processes evolve.