Senior Wealth Management Operations Associate

FIRST PREMIER BANK•Sioux Falls, SD

6d•Onsite

About The Position

Ensures accurate transaction processing, maintaining detailed records, and upholding regulatory compliance. Serves as a key liaison between internal teams, custodians, and clients, helping to deliver seamless service and operational excellence.

Requirements

Systematically gathers, interprets, and evaluates information to identify trends, solve problems, and support data-driven decision-making.
Approaches challenges with a logical and creative mindset, identifying root causes and implementing effective, sustainable solutions.
Assesses options, weighs potential outcomes, and makes timely, informed choices that align with organizational goals and client needs.
5+ years of experience in financial services operations (such as wealth management, banking, or brokerage) supported by post-secondary education or equivalent experience in finance, business, or a related field is preferred.
Proficiency in Microsoft Office and Adobe, with the ability to manage data and documentation efficiently is preferred.
Strong knowledge of trust administration, including transaction coding, fiduciary tax principles, principal and income accounting, and interpretation of trust documents is preferred.
Demonstrated understanding of industry trends, best practices, and regulatory standards, with relevant training or certifications in trust, investment, or financial planning disciplines is preferred.

Responsibilities

Responsible for the accurate setup and ongoing maintenance of client accounts, including processing updates such as contact information changes, beneficiary designations, and ownership modifications.
Ensures seamless execution of account transactions like transfers, rollovers, and distributions while maintaining meticulous records for compliance and audit readiness.
Supports operational integrity by tracking all client interactions, service requests, and documentation in accordance with internal standards.
Executes a wide range of financial transactions, including security trades, cash movements, and client distributions, with a strong emphasis on accuracy, timeliness, and compliance.
Carefully verifies transaction details, adheres to processing deadlines, and utilizes system tools and checklists to minimize errors.
Proactively monitors and resolves any issues related to pending or failed transactions.
Performs account reconciliations by comparing internal records with external sources such as custodians, banks, and trading platforms to ensure consistency across systems.
Validates financial data by balancing debits and credits, verifying cash positions and holdings, and using reconciliation tools to maintain data integrity.
Investigates and resolves discrepancies by coordinating with external vendors, documenting resolution steps.
Adheres to regulatory requirements (including Anti-Money Laundering (AML) protocols) internal policies, and industry standards by reviewing documentation for accuracy and completeness, monitoring for unusual activity, and maintaining compliant communication records.
Proactively flags potential compliance issues for further review and stays up to date with evolving regulations through ongoing training.
Serves as a point of contact for client inquiries across phone, email, and secure messaging platforms.
Resolves a variety of client issues, including transaction delays, documentation gaps, and portal access problems, by coordinating with internal teams and ensuring follow-up until resolution.
Upholds high standards of customer service by anticipating client needs, maintaining a professional and empathetic tone, and reinforcing the organization’s commitment to excellence.
Continuously evaluates operational workflows to identify opportunities for process improvement by analyzing inefficiencies, redundancies, and recurring issues.
Gathers insights from team feedback, client experiences, and performance data to uncover patterns and pain points.
Benchmarks internal practices against industry standards and best practices to recommend and support the implementation of more efficient, scalable solutions.
Collaborates with wealth managers, account officers, compliance teams, and other internal and external stakeholders to support client service.
Prepares client reports, manages documentation, and ensures timely follow-ups to facilitate smooth communication and workflow.
Provides stakeholders with accurate data and tools needed to deliver high-quality service and meet client expectations.

Benefits

Full medical benefits when working 20+ hours per week
Traditional and High-Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance.
We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment.
Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.
Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support.
Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.
Recognizing and rewarding success is an important part of the PREMIER culture.
We celebrate and show our appreciation with private concerts and special events.
We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more!
At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award.
Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.