Server Assistant - Steakhouse Restaurant

Pyramid Global Hospitality•Charlotte Harbor, FL

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation. What you will have an opportunity to do: The Server Assistant is responsible for quietly resetting and clearing all tables in a speedy professional and effective manner as guests leave the restaurant, as well as supporting other team members while providing exceptional customer service. Server Assistant are responsible for providing a clean and pleasant dining experience by clearing, sanitizing or resetting tables. They ensure that the restaurant is well stocked with necessary items such as silverware, plates, napkins, and cups of water glasses. All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

Requirements

At least 18 years of age
Physical ability to carry heavy trays and stand for long hours
Prior experience as a Busser, Food Runner or other entry-level role in a restaurant is a plus
Experience in high volume or fast casual dining restaurant environment preferred.
ServSafe Certification or equivalent preferred.
Ability to work varied shifts, including weekends and holidays
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip resistant shoes
Excellent customer service skills and an ability to communicate effectively, in English.
Strong self-motivation, leadership, and organizational skills.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Good communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Responsibilities

Prepare dining areas before guests are seated
Serve water and any possible welcome tidbit
Remove dirty utensils and replenish, as needed
Provide special silverware sets to families with young children
Maintain health and safety regulations at all kitchen and dining areas
Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
Clear and sanitize tables and chairs immediately after guests leave, using approved methods and chemicals.
Take dishware and glassware, etc. to appropriate areas for sorting and washing.
Assist Server(s) and Bartender(s) with table service, including, but not limited to, serving beverages (where allowed), breads, etc.
Support Food Runners, Hosts, Servers, Bartenders, and Expeditors when needed.
Communicate with server and hostess to ensure efficient seating, table utilization and customer service.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Use correct cleaning chemicals, for designated items, and company provided personal protective equipment according to OSHA regulations.
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
Keep designated service stations clean and well stocked.
Be compliant with all local, state, federal laws and regulation including those relating to food safety.
Perform other duties as assigned.