Server Resort Pool

Virgin Hotels•Las Vegas, NV

6d•Onsite

About The Position

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Effectively market the venue during shift. Perform all duties in accordance with Company policies. The Cocktail Server will be responsible for marketing the venue and services offered to a targeted customer base. Perform as in a public relations capacity when promoting the venue.

Requirements

Current, legal and unrestricted ability to work in the United States
High school or equivalent education required.
Ability to effectively communicate verbally and in writing in English
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
Access service area when picking up beverage orders
Converse over the telephone in an environment with loud background noise
Write drink orders, prepare drinks and garnish beverage orders
Acknowledge and respond to visual and aural cues
Simultaneously handle the demands of many customers
Must be able to initiate and engage in conversation in a professional and friendly manner
Must possess excellent guest relations and communication skills
Must be able to effectively communicate in English
Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
Must be able to get along with coworkers and work as a team
Must present a well-groomed appearance

Nice To Haves

Familiarity with superior customer service skills required
Minimum one year of previous beverage server experience preferred
Previous experience working in a lounge, nightclub, and/or entertainment venue preferred

Responsibilities

Serve as an Ambassador of the Company while working special/promotional events on property as directed by management
Assist in building and maintaining a personal clientele and developing the company database
Meet marketing requirements established by management
Greet and welcome all guests in a pleasant and professional manner
Provide timely beverage service in a friendly and courteous manner
Anticipate guest needs and respond appropriately with a sense of urgency
May be required to serve limited menu of food items
Keep assigned areas clean and empty of glasses and bottles.
Perform all side-work at assigned station
Constantly look for service opportunities and increase revenue with up selling techniques
Respond to and resolve guest complaints when able
Answer guest questions and be knowledgeable about property events and attractions.
Meet the attendance guidelines of the job and adhere to departmental, and company policies
Adhere to uniform requirements
Perform other duties as assigned
Must be physically present at work, in assigned workstation, in order to perform all functions required of the position
Other duties as assigned