Seasonal- Benicia's Kitchen- Server
About The Position
Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends. Job Overview Under general supervision, provides prompt and courteous food service to customers.
Requirements
- High school education or equivalent.
- Previous experience in similar position of 3 months or longer.
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
- Must know standard cash-handling procedures.
- Must be fluent in oral and written English
- Must have ability to perform multiple tasks at one time.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Responsibilities
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
- Presents a clean and professional appearance at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
