Server, Restaurant

MCR Hotels•West Monroe, LA

22h

About The Position

Hilton Garden Inn West Monroe LA SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Role Specific Duties and Expectations The Server is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.

Requirements

Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.
Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Read, write, understand and communicate with others effectively using the English language.

Responsibilities

Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.
Quick Delivery: Deliver hot to order items from kitchen to tables.
POS Skills: Input orders into computer and secure accurate payment.
Barista: Prepare coffee as well as other specialized drinks.
Table Manicure: Clear, clean, and reset tables for dining as needed.
Guest Service: Observe diners and respond to requests.
Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.
Menu Knowledge: Knowledge and familiarity of current food and beverage offerings.
Seating: Escort guests to tables as needed.
Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.
Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.
General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.