Service Administrator

Cummins•Sioux Falls, SD

14h

About The Position

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to serve as the first point of contact for customers and support daily operations in Sioux Falls, SD. We offer competitive pay and benefits! This role will make an impact in the following ways:

Responsibilities

Serve as the first point of contact with customers by phone and at the branch, building positive relationships and delivering quality customer service.
Assess customer needs, gather accurate information, and create work orders in the appropriate business systems.
Provide timely status updates and maintain clear, professional communication throughout the service process.
Support service operations by documenting customer concerns and maintaining detailed service records for tracking and payment purposes.
Translate customer complaints into actionable information to support troubleshooting using guided workflows and service tools.
Utilize electronic service tools and systems to assist with diagnostics and service event coordination.
Escalate technical issues as needed to ensure timely and accurate resolution.
Assist with warranty claim processing by verifying root cause, determining eligibility, and submitting proper documentation.
Apply financial awareness when supporting service estimates, invoicing, and business decisions.
Contribute to branch growth by ensuring a positive customer experience and identifying service opportunities.