Service Advisor/Service BDC rep. 2025
About The Position
Banks Chevrolet is looking for an experienced, energetic, and above all, organized professional to join our service department. This is a permanent, full-time position backing up the Service desk, Basic Care desk, and Service BDC. The job is primarily working in the BDC, but filling in whenever a service advisor is out. Responsibilities Include (but not limited to): Greeting and communicating with customers on all aspects of repair, such as creating work orders, and communicating them to the technicians, communicating with the customer thorough out the repair process and providing estimates to the customer, managing warranties, and finalizing invoices. Answering phone calls, scheduling appointments, contacting customers with special order parts, providing estimates, and replying to any customer inquiry. At Banks Chevrolet GMC Buick Cadillac, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee here is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Nice To Haves
- Service Writing experience strongly preferred
- Automotive Service: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Responsibilities
- Greeting and communicating with customers on all aspects of repair, such as creating work orders, and communicating them to the technicians
- Communicating with the customer thorough out the repair process and providing estimates to the customer
- Managing warranties
- Finalizing invoices
- Answering phone calls
- Scheduling appointments
- Contacting customers with special order parts
- Providing estimates
- Replying to any customer inquiry
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Closed on Sundays and most major Holidays
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
