Service Advisor Trainee

Kolosso Toyota • Appleton, WI

4d • $50,000 - $56,000

About The Position

Service Advisor Trainee (Express Advisor) $50,000 - $56,000+/year 45 hours per week, 5 days per week (including every other Saturday 7:30am-2pm). You get a day off during the week when you work Saturday. This job is a great transition for people coming from the cellular retail, hospitality or food service industry Benefits: Health, Dental and Vision Insurance Competitive Paid Time Off for Full and Part Time 6 Paid Holidays Parts and Service Discount 401K Matching Employee Vehicle Purchase Program Supplemental Life Insurance Short Term and Long-Term Disability Packages Paid Training An Automotive Service Advisor needs to be friendly and efficient with the ability to work in a fast paced environment. We are looking for someone with the ability to build strong customer relationships and work well with both the customers and the technicians.

Requirements

• Must have computer proficiency (fast typing, Microsoft Excel, Microsoft Word, etc)
• Excellent communication skills
• Must be friendly and well organized.
• Must work well with others in a team setting
• Must possess ability to juggle multiple tasks and stay organized
• Keep customers informed on completion times, costs and any possible changes
• Lifting up to 50 lbs.
• Using computers to look up and enter data.
• Driving a vehicle.
• Must have a good driver’s license and a driving record that meets our insurance standards
• Must be able to pass pre-employment screenings (Background and Drug)

Nice To Haves

• Minimum of high school degree or equivalent preferred.
• Some college or automotive/vocational training preferred.

Responsibilities

• Greeting customers and writing up repair orders
• Communicating effectively via the telephone
• Coordinating customer’s alternate transportation
• Scheduling service appointments
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Document declines for services and ask for follow-up on future service considerations.
• Following up with customers
• Cashiering
• Keep customer informed on completion times, service expenses, and possible changes.
• Communicate and coordinate with other service writers
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Making sure that the customer has a great overall experience in our service department

Benefits

• Health, Dental and Vision Insurance
• Competitive Paid Time Off for Full and Part Time
• 6 Paid Holidays
• Parts and Service Discount
• 401K Matching
• Employee Vehicle Purchase Program
• Supplemental Life Insurance
• Short Term and Long-Term Disability Packages
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED