Service Advisor

Kocourek Chevrolet • Wausau, WI

7d

About The Position

Are you the kind of person who loves helping people, thrives in a fast-paced environment, and takes pride in delivering an exceptional guest experience? Our busy Chevrolet dealership is looking for a motivated, customer-focused Service Advisor to join our team. If you enjoy building relationships, solving problems, and being part of a high-performing service department — we want to talk to you. You are the bridge between our guests and our technicians — and one of the most important roles in the dealership. We will train the right candidate who has strong customer service skills and a drive to succeed. Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.

Requirements

• Strong communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Professional appearance and positive attitude
• Basic understanding of automotive systems and maintenance
• Computer proficiency
• Valid driver’s license and clean driving record

Nice To Haves

• Previous automotive Service Advisor experience preferred (Chevrolet or GM experience is a plus!)

Responsibilities

• Greet guests promptly and professionally in the service drive
• Listen carefully to customer concerns and accurately document vehicle needs
• Clearly explain recommended services and repairs
• Provide accurate estimates and timelines
• Communicate with technicians to ensure efficient workflow
• Keep guests updated throughout the repair process
• Deliver a smooth, transparent, and positive service experience
• Maintain strong CSI and retention levels

Benefits

• Competitive base pay + commission/bonus structure
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Ongoing training and career advancement opportunities
• Employee vehicle purchase and service discounts
• Top performers are rewarded — there is significant earning potential for motivated individuals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed